
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
النسخة 7الرقم المعياري الدولي: 9780071289276
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
النسخة 7الرقم المعياري الدولي: 9780071289276 تمرين 9
Could firms in the "world-class service delivery" stage of competitiveness be described as "learning organizations'?
التوضيح
The service firms are described on the b...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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