
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
النسخة 7الرقم المعياري الدولي: 9780071289276
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
النسخة 7الرقم المعياري الدولي: 9780071289276 تمرين 19
Discuss why Deming's 14-point program was rejected by U.S. firms but embraced by the Japanese following World War II.
التوضيح
The D's 14 points are used to improve th...
Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons
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