Service Management 7th Edition by James Fitzsimmons, Mona Fitzsimmons

تمرين 12

2. On the basis of your primary analysis, discuss the potential implications for workforce requirements and days-off scheduling if assumptions (a) and (b) above are relaxed so that analysis can be based on the hourly demand without the constraints of a preset number of shifts and no overlapping of shifts. In other words, discuss the effects of analyzing hourly demand requirements on the basis of each ATC position essentially having its own shift, which can overlap with any other ATC shift to meet that demand.