
Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
النسخة 8الرقم المعياري الدولي: 978-1259010651
Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
النسخة 8الرقم المعياري الدولي: 978-1259010651 تمرين 2
Consider the Mortgage Service Process shown in Figure 7.3, and assume the Title Search cycle time has changed to 60 minutes.
a. What is the bottleneck operation and corresponding system capacity?
b. What is the rush order flow time?
c. What is the system capacity, if the same person performs Credit Report and Title Search?

a. What is the bottleneck operation and corresponding system capacity?
b. What is the rush order flow time?
c. What is the system capacity, if the same person performs Credit Report and Title Search?

التوضيح
Cycle time (CT) is the maximum time each...
Service Management: Operations, Strategy, Information Technology 8th Edition by James Fitzsimmons,Mona Fitzsimmons,Sanjeev Bordoloi
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