Cost Management 6th Edition by Edward Blocher,David Stout ,Paul Juras,Gary Cokins

تمرين 7

The following are critical success factors for Dell Inc.
• Product manufacturing time.
• Customer perception of order-taking convenience and accuracy.
• Revenue growth.
• Selling expense to sales ratio.
• Number of new manufacturing processes developed.
• Order processing time.
• Raw materials inventory.
• Training dollars per employee.
• Number of emerging technologies evaluated.
• Customer retention.
• Manufacturing defects.
• Number of new manufacturing processes under development.
• Customer satisfaction with speed of service.
• Gross margin.
• Operating cost ratio.
Required
1. Using the four BSC perspectives of learning and growth, internal processes, customer, and financial, sort these CSFs into the appropriate perspective.
2. Create a simple strategy map for Dell Inc.