Business Communication 7th Edition by Mary Ellen Guffey ,Dana Loewy

تمرين 18

In each chapter you will find five discussion questions related to the chapter material. Your instructor may assign these topics for you to discuss in class, in an online chat room, or on an online discussion board. Some of the discussion topics may require outside research. You may also be asked to read and respond to postings made by your classmates.
When responding favorably to a request that you are not thrilled to grant, why is it important in business to nevertheless sound gracious or even agreeable?