Business Communication 7th Edition by Mary Ellen Guffey ,Dana Loewy

تمرين 20

Ethical Issue : You work for a large corporation with headquarters in a small town. Recently you received shoddy repair work and a huge bill from a local garage. Your car's transmission has the same problems that it did before you took it in for repair. You know that a complaint letter written on your corporation's stationery would be much more authoritative than one written on plain stationery. Should you use corporation stationery?