Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

تمرين 51

Do you know of a situation in which a female secretary or staff person is referred to by her first name only (e.g. "See Joan at the front desk and she'll take care of you") but the higher-ranking employees are referred to by their first and last names (e.g., "Jim Smith can answer your question")? What do you think of this practice? Is it ever acceptable?