Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

تمرين 33

Critique the following direct claim message:
I wonder if you would consider reducing the bill I recently received for repair work that Tom, one of your men, performed last week. I did not realize that he would charge me for the time he spent going to Home Depot to get the parts he needed. If I'd known this, I probably wouldn't have chosen your company to do the work.
Please let me know your reply as soon as possible.
Kim Keeley