Lesikar's Business Communication: Connecting in a Digital World 13th Edition by Kathryn Rentz,Paula Lentz

تمرين 58

You are the owner of a small bakery, Lakewood Confectioners. Your business is expanding, and you decide to order three new display cases from Wolburg Furniture, a company based 200 miles away with whom you have not previously done business. However, you have heard positive reviews about the quality of its products from a friend and fellow small-business owner. When the display cases arrive, you are surprised to find four sitting on the loading dock, not the three that you ordered. You double-check with your bookkeeper, Sam Ross, and verify that the purchase order clearly specified three display cases. Normally, you would simply put the extra item in a box and return it to the sender. However, these display cases are large, and shipping one would be both time consuming and expensive. In addition, the large extra case is taking up the limited space on your loading dock. Send an email to Wolburg Furniture's shipping department requesting that someone come pick up the extra display case as soon as possible.