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book Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley cover

Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley

النسخة 1الرقم المعياري الدولي: 978-0077426903
book Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley cover

Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley

النسخة 1الرقم المعياري الدولي: 978-0077426903
تمرين 5
Employee empowerment is an essential element of quality management, especially in services.From your own experience, cite instances where a service provider empowered its employee to go the extra mile to delight you.Then indicate an instance where the opposite happened.
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Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley
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