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book Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley cover

Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley

النسخة 1الرقم المعياري الدولي: 978-0077426903
book Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley cover

Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley

النسخة 1الرقم المعياري الدولي: 978-0077426903
تمرين 12
In addition to the information concerning product availability, ABBA collected the following data concerning customer service performance:
Late delivery-6 percent
Damage-1 percent
Incorrect documentation-4 percent
Assuming these are the critical attributes for perfect orders, how well did ABBA perform?
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Managing Operations Across the Supply Chain 1st Edition by Morgan Swink,Steven Melnyk,Bixby Cooper, Janet Hartley
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