M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

تمرين 111

The encoding-decoding process is generally more effective when both parties:
A) have a diverse set of skills and capabilities.
B) differ in their level of expertise and knowledge.
C) have uncommon knowledge and expertise in the topic of discussion.
D) are skilled in using the selected communication channel.
E) have formed perceptions and varying beliefs of the interpersonal communication.