M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

تمرين 135

Scenario: DoubleTalk, Inc.
At DoubleTalk, Inc., Joe, a supervisor, pushes his employees' performance by constantly checking their work and threatening them if they fail to keep their deadlines. After months of mistreatment, the employees get together and sign a letter to the human resources department to express their grievances.
What form of influence are the employees using?
A) Impression management
B) Coalition formation
C) Referent
D) Assertiveness
E) Persuasion