M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

تمرين 8

Scenario: XYZ Company
As a manager for XYZ Company, you are assigned to resolve a conflict between two departments of your organization. Both parties have equal power. Both the parties are under time pressure to resolve the conflict. You also realize that the parties lack trust/openness for problem solving.
If instead of equal power, the other department had considerably more power than yours, what would your best conflict resolution style be?
A) Forcing
B) Yielding
C) Avoiding
D) Compromising
E) Problem-solving