M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

تمرين 34

Scenario: Charlotte International
Employees at Charlotte International have been frustrated with the management on just about everything. The conflict episodes are viewed by both sides as personal attacks rather than attempts to resolve problems. Both sides have decided to seek third-party dispute resolution. Management prefers a third-party intervention that has high process and decision control while employees prefer a high level of process control and not decision control.
Employees at Charlotte International prefer which of the following types of third-party intervention?
A) Inquisitor
B) Competitor
C) Arbitrator
D) Abstainer
E) Mediator