M: Organizational Behavior 2nd Edition by Steven McShane, Mary Von Glinow

تمرين 21

Scenario: Trendy Fashions
Trendy Fashions, a large retail chain, is experiencing conflict and organizational politics amongst its managers. The company's customer service ratings are suffering and managers are pointing to other departments as the cause of the problem. The conflicts and politics are further contributing to the customer service problems. The CEO of this chain just heard about the appreciative inquiry process and thinks this might be a good technique to improve this situation. He needs more information on this process.
The CEO of Trendy Fashions should know that the four stages of appreciative inquiry, in order, are:
A) problem identification, envisioning, choosing the best solution, appreciating.
B) dialoguing, innovating, creating, appreciating.
C) problem identification, causal analysis, recommended solutions, choosing the best solution.
D) discovery, dreaming, designing, delivering.
E) problem identification, envisioning, performing, and evaluating.