Quality & Performance Excellence 6th Edition by James Evans

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Petronius, a Roman satirist, noted back in 66 A.D.: "We trained hard-but it seemed that every time we were beginning to form up into teams, we would be reorganized. I was to learn later in life we tend to meet any new situation by reorganizing, and a wonderful method it can be for creating the illusion of progress while producing confusion, inefficiency, and demoralization. "What implications does this quote have for modern managers