Managerial Economics & Organizational Architecture 6th Edition by James Brickley , Clifford Smith ,Jerold Zimmerman

تمرين 5

"Hewlett-Packard now treats TQM like any other investment: If a particular total-quality initiative doesn't show a quick return in terms of higher sales, lower costs, or happier customers, it is redesigned or scrapped."[1] Critically evaluate HewlettPackard's policy.