Business and Administrative Communication 10th Edition by Kitty Locker,Donna Kienzler

تمرين 10

Responding to a Complaint
You're Director of Corporate Communications; the employee newsletter is produced by your office. Today you get this e-mail message from Caroline Huber:
Subject: Complaint about Sexist Language
The article about the "Help Desk" says that Martina Luna and I "are the key customer service representatives 'manning' the desk." I don't MAN anything! I WORK.
Respond to Caroline. And send a message to your staff, reminding them to edit newsletter stories as well as external documents to replace biased language.