Human Resource Management 11th Edition by John Ivancevich

تمرين 15

Purpose
Whether it's submitting an electronic résumé and cover letter or sending out an invitation to come in for an interview, job seekers and recruiters often need to communicate with one another via e-mail. The purpose of this exercise is to research and understand best practices regarding the sending of e-mail.
Group Size
To be performed individually.
Time Required
Approximately 45 minutes.
Other
Internet connection and search engine needed.
Exercise
How many times have you wished, right after pressing the "send" button of your e-mail program, that you could take back and soften the message you just launched into global cyberspace? What kind of emotion was behind your e-mail? Maybe none, but will the recipient perceive it that way?
Several articles and Web sites can be found on the Internet to help improve effectiveness with e-mail communication.
Using your favorite search engine (e.g., www.google.com, www.yahoo.com, etc.), search and identify 10 sources that provide tips and advice on how to use e-mail in an effective manner. Summarize the best practices and be prepared to present or write a brief overview of your findings. Be sure to include which tips are particularly important to help you improve your own e-mail use.