Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

تمرين 53

Consider the following views of quality:
a. a strategic asset and competitive differentiator
b. a proactive continuous improvement activity
c. a tool to fix problems
d. a risk mitigation activity
e. a compliance activity
How would you order these in terms of increasing organizational maturity? What organizational changes do you think need to occur as an organization moves to the next (more mature) view of quality in this progression?