Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

تمرين 42

A team of quality professionals has suggested a revised version of Deming's 14 Points "for the twenty-first century," as given in Table 2.4. Contrast these with Deming's version in Table 2.1. What do you think of the revision? Can organizations today use them effectively to improve quality?

Source: Michael J. Mazu, Jim Rose, and Robert J. Scanlon, "Whole New World," Quality Progress, December 2014, 53-57.