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Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
النسخة 10الرقم المعياري الدولي: 978-1305662544Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
النسخة 10الرقم المعياري الدولي: 978-1305662544 تمرين 49
Thinking of the Kano model, should organizations pay the most attention to dissatisfiers, satisfiers, or exciters/delighters? Defend your choice with appropriate examples. Would this depend on the type of industry or environment in which an organization competes?
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While apprentices consider K model, ther...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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