
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
النسخة 10الرقم المعياري الدولي: 978-1305662544
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
النسخة 10الرقم المعياري الدولي: 978-1305662544 تمرين 54
Explain the gap model shown in Figure 3.5. What do expected quality, actual quality, and perceived quality mean, and how do they relate with one another?
التوضيح
Gap model:
The gap model in the figure ...
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
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