expand icon
book Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay cover

Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

النسخة 10الرقم المعياري الدولي: 978-1305662544
book Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay cover

Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

النسخة 10الرقم المعياري الدولي: 978-1305662544
تمرين 74
What is the Zero Moment of Truth? How does it influence customer purchasing decisions and, ultimately, satisfaction?
التوضيح
موثّق
like image
like image

Zero Moment of Truth was introduced by c...

close menu
Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay
cross icon