Managing for Quality and Performance Excellence 10th Edition by James Evans ,William Lindsay

تمرين 58

Maintaining accuracy of books on the shelves in a college library is an important task. Consider the following problems that are often observed:
• Books are not placed in the correct shelf position, which includes those books that have been checked out and returned, as well as those taken off the shelves for use within the library by patrons.
• New or returned books are not checked in, and consequently the online catalog does not show their availability.
What procedures or poka-yokes might you suggest for mitigating these problems? You might wish to talk to some librarians or administrators at your college library to see how they address such problems.