Business Communication 9th Edition by Amy Newman

تمرين 29

Write an email to a customer who posted negative feedback. Imagine that you work for the Colonnade Hotel and Resort, and a customer posted a video of his negative experience checking into the hotel (Figure 18). The customer also posted a negative review of the hotel on a travel website (Figure 19). Prepare an email to the customer, addressing his concerns. How can you win over this very angry customer