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book Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay cover

Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

النسخة 9الرقم المعياري الدولي: 978-1285069463
book Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay cover

Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

النسخة 9الرقم المعياري الدولي: 978-1285069463
تمرين 52
A customer survey for a pharmacy asks customers to rate the pharmacy according to the following:
• Friendly pharmacist
• Knowledgeable pharmacist
• Friendly pharmacy technician
• Knowledgeable pharmacy technician
• Quick checkout
They use a 1 -5 Likert scale ranging from Disappointed to Excellent. Comment on how actionable this survey is to measure performance and enable the pharmacy to improve. Are there any other things you can suggest to improve the survey?
التوضيح
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هذا السؤال ليس له إجابة موثقة من أحد الخبراء بعد، دع الذكاء الاصطناعي Copilot في كويز بلس يساعدك في إيجاد الحل.
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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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