Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay

تمرين 13

Three popular websites for Six Sigma are http://www.ge.com/sixsigma, http://www.isixsigma.com, and http://asq.org/sixsigma. Explore these sites and consider the following questions.
a. How does GE use Six Sigma to enhance customer perception of its products and services?
b. What is the apparent purpose of the isixsigma website?
c. Who are the customers of the sixsigmaforum website?
d. Do the three websites reach basic agreement about the concept of Six Sigma? How do they differ?