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Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
النسخة 9الرقم المعياري الدولي: 978-1285069463Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
النسخة 9الرقم المعياري الدولي: 978-1285069463 تمرين 32
What information would you need to fully answer the questions that IBM Rochester uses for selecting measures and indicators:
• Does the measurement support our mission?
• Will the measurement be used to manage change?
• Is it important to our customers?
• Is it effective in measuring performance?
• Is it effective in forecasting results?
• Is it easy to understand/simple?
• Are the data easy/cost-efficient to collect?
• Does the measurement have validity, integrity, and timeliness?
• Does the measure have an owner?
Where would you get this information?
• Does the measurement support our mission?
• Will the measurement be used to manage change?
• Is it important to our customers?
• Is it effective in measuring performance?
• Is it effective in forecasting results?
• Is it easy to understand/simple?
• Are the data easy/cost-efficient to collect?
• Does the measurement have validity, integrity, and timeliness?
• Does the measure have an owner?
Where would you get this information?
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"The information required in answering t...
Managing for Quality and Performance Excellence 9th Edition by James Evans,William Lindsay
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