Essentials of Business Communication 10th Edition by Dana Loewy,Mary Ellen Guffey

تمرين 29

Assume you have started a new job in which you respond to customers by using boilerplate (previously constructed) paragraphs. Some of them contain clichés such as pursuant to your request and in accordance with your wishes. Other paragraphs are wordy and violate the principle of using concise and clear writing that you have learned. What should you do?