Human Relations in Organizations: Applications and Skill Building 8th Edition by Robert Lussier

تمرين 32

During class you will be given the opportunity to role-play a conflict you face, or have faced, in order to develop your conflict skills. Fill in the information below, and also record your answers on a separate sheet of paper.
Other party (or parties) (You may use fictitious names) __________
Define the situation:
1. List pertinent information about the other party (e.g., relationship with you, knowledge of the situation, age, background).
2. State what you wish to accomplish (objective) as a result of the conflict confrontation or discussion.
3. Identify the other party's possible reaction to your confrontation (resistance to change: intensity, source, focus).
How will you overcome this resistance to change?
Using the three steps in initiating conflict resolution, on a separate sheet of paper write out your plan to initiate the conflict resolution. Bring your written plan to class.
Objective: To experience and develop skills in resolving a conflict.
AACSB: The primary AACSB learning standard skills developed through this exercise are analytic skills and communication abilities.
Preparation: You should have completed the information and written plan in preparation for this exercise.
Experience: You will initiate, respond to, and observe a conflict role play, and then evaluate the effectiveness of its resolution.
Break into as many groups of three as possible. If there are any people not in a triad, make one or two groups of two. Each member selects the number 1, 2, or 3. Number 1 will be the first to initiate a conflict role play, then 2, followed by 3.
1. Initiator number 1 gives his or her information from the preparation to number 2 (the responder) to read. Once number 2 understands, role-play (see number 2 below). Number 3 is the observer.
2. Role-play the conflict resolution. Number 3, the observer, writes his or her observations on the feedback sheet (see following page).
3. Integration: When the role play is over, the observer leads a discussion on the effectiveness of the conflict resolution. All three should discuss the effectiveness. Number 3 is not a lecturer. Do not go on until told to do so.
Follow procedure 2; this time number 2 is the initiator, number 3 is the responder, and number 1 is the observer.
Follow procedure 2; this time number 3 is the initiator, number 1 is the responder, and number 2 is the observer.
Conclusion: The instructor leads a class discussion and ?or makes concluding remarks.
Application (2-4 minutes): What did I learn from this experience? How will I use this knowledge in the future?
Sharing: Volunteers give their answers to the application section.