Human Relations in Organizations: Applications and Skill Building 8th Edition by Robert Lussier

تمرين 2

The Cleanup Job
Brenda is the head meat cutter in the Big K Supermarket. Brenda hires and has fired meat cutters; she also determines raises. Although it has never been said, she speculates that the all-male meat-cutting crew isn't friendly toward her because they resent having a female boss. They are all highly skilled.
Once a month the meat and frozen foods cases are supposed to be cleaned by a meat cutter; they are all equally capable of doing it. It is not any one person's job, and no one likes to do it. It's that time of month again, and Brenda has to select someone to clean up. She just happens to see Rif first, so she approaches him.
BRENDA : Rif, I want you to clean the cases this month.
RIF : Why me? I just did it two months ago. Give someone else a turn.
BRENDA : I didn't ask you to tell me when you did it last. I asked you to do it.
RIF : I know, but I'm a meat cutter, not a janitor. Why can't the janitor do it? Or something more fair?
BRENDA : Do I have to take action against you for not following an order?
RIF : OK, I'll do it.
Answer the following questions. Then in the space between questions, state why you selected that answer.
According to Fiedler's contingency theory model (see Exhibit 8.3 ), Brenda is in a situation, and -oriented behavior is appropriate.
a. task
b. relationship