Fundamentals of Selling 13th Edition by Charles Futrell

تمرين 24

The most successful people in customer-contact jobs claim that being sharp mentally means communicating a positive self-image. Like an actor or actress, interacting with others requires you to be on stage at all times. Creating a good first impression is essential. Also important is understanding the direct connection between your attitude and how you look to yourself. The better your self-image when you encounter customers, clients, or guests, the more positive you are.
On a separate sheet of paper, rate yourself on each of the following grooming areas. If you write 5, you are saying that improvement is not required. If you write a 1 or 2, you need considerable improvement. Be honest. 4
When it comes to appearance on the job. I would rate myself: