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Contemporary Management 8th Edition by Gareth Jones,Jennifer George
النسخة 8الرقم المعياري الدولي: 978-1259927652Contemporary Management 8th Edition by Gareth Jones,Jennifer George
النسخة 8الرقم المعياري الدولي: 978-1259927652 تمرين 7
How to Manage a Hotel
You have been called in to advise the owners of an exclusive new luxury hotel. For the venture to succeed, hotel employees must focus on providing customers with the highest-quality customer service possible. The challenge is to devise a way of organizing and controlling employees that will promote high-quality service, that will encourage employees to be committed to the hotel, and that will reduce the level of employee turnover and absenteeism-which are typically high in the hotel business.
How do the various management theories discussed in this chapter offer clues for organizing and controlling hotel employees?
You have been called in to advise the owners of an exclusive new luxury hotel. For the venture to succeed, hotel employees must focus on providing customers with the highest-quality customer service possible. The challenge is to devise a way of organizing and controlling employees that will promote high-quality service, that will encourage employees to be committed to the hotel, and that will reduce the level of employee turnover and absenteeism-which are typically high in the hotel business.
How do the various management theories discussed in this chapter offer clues for organizing and controlling hotel employees?
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Managers play a significant role in supe...
Contemporary Management 8th Edition by Gareth Jones,Jennifer George
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