Management 12th Edition by Richard Daft

تمرين 14

On the Job: Intermountain Healthcare: Managing Communication
Questions
1. Intermountain Healthcare is a very large organization with thousands of employees. List at least four methods it uses to communicate with employees. Why do you think this organization feels the need to use so many different methods to communicate?
2. In the video, Fritz Grohn says that communicating with patients as they are being released from the hospital is not always successful at first. Use this situation (a nurse discharging a patient from the hospital after a surgery or illness) to describe the communication model, and explain where the communication breaks down and why. How do Intermountain's employees overcome this problem to successfully complete the communication process with patients?
3. How is Intermountain using technology to improve internal communication? Include at least two examples described in the video in your answer.