Contemporary Business 14th Edition by Louis Boone, David Kurtz

تمرين 21

Think of two situations in which you have been a customer: one in which you were satisfied with the merchandise you received and one in which you were not. Make a list of the reasons you were satisfied in the first case and another list of the reasons you were not satisfied in the second case. Would you say that the failure was the result of the seller not under-standing your needs?