Deck 9: The Structure of Society: Organizations and Social Institutions

Question 1

As long as ride operators wear the required uniform,they are free to express their "individuality" through dress,hairstyles,jewelry,hairstyles and grooming.

Answer 1

False

Question 2

At Disneyland,ride operators account for the greatest number of hourly employees.

Answer 2

True

Question 3

All of the low-level hourly employees (excluding those who dress as characters)wear identical uniforms.

Answer 3

False

Question 4

We live in a society that values individualism,yet we constantly respond to the influence of larger organizations and institutions.This is referred to as:

A)Jeffersonian behavior.
B)the great sociological paradox.
C)self-fulfilling prophecy.
D)the Kaiser effect.

Question 5

On what category of employee does this piece focus?

A)Those who dress and perform as characters from Disney movies and cartoons (Mickey,Donald)
B)Ride operators
C)Janitors and groundskeepers
D)Security personnel

Question 6

Which statement most accurately summarizes television's influence on global suffering?

A)Suffering is portrayed as a fact of daily life,therefore viewers are unaffected.
B)The lifelike images displayed on the television screen have brought suffering into the homes of viewers.
C)Broadcasters generally disregard global suffering in favor of more uplifting material.
D)Viewers perceive victims as an image and therefore not real.

Question 7

Employees are instructed to refer to those who visit the park as:

A)Clients
B)Citizens
C)Guests
D)Tickets

Question 8

According to the reading,"employees with the least differentiated skills-those who do not have specialized knowledge and are merely passive and amiable-find themselves at the top of the internal status ladder."

Question 9

Lower-level employees are encouraged not only to have conversations with guests,but to initiate these interactions.

Question 10

Finding people to do menial jobs for little money is a problem for employers.What incentives do the companies described in this piece offer as incentives?

A)Space to socialize
B)Identity
C)The chance to associate oneself with a "cool" brand
D)All of the above

Question 11

Employers like the Coffee Bean prefer to hire ___________.

A)racial and ethnic minorities because this "presents a liberal political image"
B)students from relatively affluent backgrounds because they "look good and sound right"
C)those who are struggling to afford their schooling "because they are more reliable ...they know the stakes"
D)those who give off an air of "superiority ...you know ...that artsy-fartsy vibe"

Question 12

Which of Disneyland's employees bear primary responsibility for elevating visitors' spirits and for making them believe that they are indeed in "the happiest place on earth"?

A)Those in the corporation's upper echelons
B)The designers and engineers
C)The managers and supervisors
D)The lower-level employees

Question 13

The question that prompted Besen-Cassino's study was:

A)Why do students from relatively affluent backgrounds forfeit leisure time to work at jobs that are not economically necessary?
B)Why do poor students,who qualify for aide,choose to work rather than accept assistance?
C)Why do middle-class parents urge their college-age children to take out loans to pay for education when they could easily afford to pay the cost of tuition?
D)Why do students turn down easier and better-paid work-study positions in favor of low-pay and low-prestige off campus work?

Question 14

Despite the globalization of industry,many countries barely reported on the worst industrial fire in history.

Question 15

The worst industrial fire in the history of capitalism occurred at a:

A)toy factory outside of Bangkok.
B)candy factory in London.
C)garment factory in New York city.
D)paper mill in Bangladesh.

Question 16

For lower-level employees,there is little chance that one may advance from a relatively low prestige position (janitor)to higher prestige position (guide).

Question 17

The majority of the victims of the Kader fire were:

A)Native American women.
B)Chinese men.
C)Thai women and children.
D)American immigrants.

Question 18

Three rules guide the ways that low-level employees are expected to conduct themselves.Which is NOT one of these:

A)"practice the friendly smile"
B)"use only friendly and courteous phrases"
C)"let your inner light burn bright"
D)"we are not stuffy-the only Misters in Disneyland are Mr.Toad and Mr.Smee"

Question 19

Ride operators often refer to themselves as:

A)"Line signs"
B)"Pretty props"
C)"Talking statues"
D)All of the above

Question 20

Which of the following was NOT one of the safety hazards present in the building before the Kader fire?

A)The building had no concrete reinforcement.
B)There were no locks on any of the doors.
C)Fire escape stairways were too narrow.
D)Flammable materials were next to electrical boxes.

Question 21

In 2000,findings from the Department of Labor's Report on the Youth Labor Force stated that young people from relatively affluent backgrounds were more likely to be employed than those from more modest economic backgrounds.

Question 22

To discourage applications by those from working-class backgrounds,Ecko offers discounts to those who say that they do not have-and do not plan to get-a permanent tattoo.

Question 23

Employees from relatively affluent backgrounds,who perceive their work as an extension of social life rather than an arrangement based on economic necessity,are more likely to voice complaints when they witness or experience discrimination or harassment.

Question 24

At Ecko,customers who can prove that they have permanently inked-tattooed-the company's logo on their body receive a discount.

Question 25

In general,ride operators find that no matter how cheerful or sunny a disposition they attempt to project,adults do not respond in kind and are usually sullen or quarrelsome.

Question 26

Employees from relatively affluent backgrounds are more likely to complain about low wages than those who come from families of modest economic means.

Question 27

Josh,the employee of Coffee Bean introduced at the beginning of the article,is a high school dropout from a working-class background with few economic resources.