Deck 6: Training and Strategic Development of People

Question 1

There are six steps and responsibilities in the career management process: self-assessment,performance review,reality check,goal setting,action planning,and follow up.

Answer 1

False

Question 2

A protean career is based on self-direction with the goal of psychological success in one's work.

Answer 2

True

Question 3

The first step in the instructional design process,needs assessment,refers to the process used to determine if training is necessary.

Answer 3

True

Question 4

Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge,skills,or behaviours by employees.

Question 5

The last step in the instructional design process involves choosing a training method.

Question 6

Opportunity to perform is influenced only by the work environment.

Question 7

Succession planning is critical and requires senior management to systematically review leadership talent in the company and it ensures that top-level managerial talent is available.

Question 8

Assessment is most frequently used to identify employees with managerial potential and to measure current managers' strengths and weaknesses.

Question 9

Training is moving from a primary focus on teaching employees specific skills to a broader focus of creating and sharing knowledge,a continuous learning perspective.

Question 10

Person analysis and task analysis are often conducted at the same time.

Question 11

A learning management system combines online learning,face-to-face instruction,and other methods for distributing learning content and instruction.

Question 12

Attitude awareness programs have had more positive results than other approaches to diversity training.

Question 13

Continuous learning requires employees to understand the entire work system,including the relationships among their jobs,their work units,and the company.

Question 14

One way to think about the work environment's influence on transfer of training is to consider the overall climate for transfer.

Question 15

Due to their size it is easier for smaller organizations to use formal training in the form of leadership training and development planning and therefore are much more likely to than larger organizations.

Question 16

On-the-job training,simulations,case studies,and business games are examples of hands-on learning.

Question 17

Person analysis helps the manager identify whether training is appropriate and which employees need training.

Question 18

Onboarding refers to the process of helping new hires adjust to social and performance aspects of their new jobs.

Question 19

Simulations are used to teach production and process skills as well as management and interpersonal skills.

Question 20

Adventure learning focuses on developing creativity through the use of video games.

Question 21

_____ refers to creating an environment in which employees share a sense of belonging,mutual respect,and commitment from others.

A)Cultural immersion
B)Change
C)Attitude awareness
D)Inclusion

Question 22

Job rotation involves:

A)adding challenges or new responsibilities to the employee's current job.
B)giving employees job assignments in various functional areas of the company.
C)advancement into a position with greater challenge,more responsibility,and a pay increase.
D)moving employees into a position at the same level,but with less authority and responsibility.

Question 23

_____ usually includes descriptions of strengths and weaknesses,career goals,and development activities for reaching the career goal.

A)Self-assessment
B)Reality check
C)Action plan
D)Development plan

Question 24

Hands-on training techniques are most effective for:

A)developing specific skills or dealing with interpersonal issues on the job.
B)teaching new facts or alternative problem-solving solutions.
C)continuously attempting to learn new things to apply for quality improvements.
D)sharing ideas and experiences and getting to know one's strengths and weaknesses.

Question 25

Behaviour modelling training is best for improving:

A)technical skills.
B)interpersonal skills.
C)conceptual skills.
D)leadership skills.

Question 26

_____ is the process through which an organization gets information on how well an employee is doing his/her job.

A)Benchmark
B)Performance appraisal
C)Assessment center
D)Career management system

Question 27

A mentor is an:

A)employee's peer who provides feedback and coaching.
B)employee's manager who provides feedback and coaching.
C)employee's family member who provides feedback and coaching.
D)experienced,productive senior employee who helps develop a less experienced employee.

Question 28

A major assumption of using job experiences for development is that:

A)development occurs best when job demands involve obstacles and creating change.
B)development occurs only through promotions.
C)development occurs best when employees experience high levels of stress in their jobs.
D)development occurs when there is a mismatch between the employees' skills and the skills required for the job.

Question 29

Which one of the following is not an action used to enhance or improve self-efficacy thereby influencing an employee's motivation to learn?

A)Show employees training success of their peers.
B)Commuinicate that the purpose of training is to improve,not to identify an area of competence.
C)Communicate purpose and activities involved in training
D)Emphasize that learning is under their personal control.

Question 30

_____ refers to on-the-job use of knowledge,skills,and behaviours learned in training.

A)Information absorption
B)Transfer of training
C)Cognitive adoption
D)Rationalizing

Question 31

A(n)_____ occurs when an employee is given less responsibility and authority,and may involve a move to another position at the same level,a temporary cross-functional move,or a demotion because of poor performance.

A)transfer
B)sabbatical
C)downward move
D)externship

Question 32

A downward move is always negatively related to an individual's career and will never benefit them.

Question 33

Mentoring and coaching are synonymous terms when referring to employee development.

Question 34

Giving teams or work groups an actual problem,having them work on solving it and commit to an action plan,and holding them accountable for carrying out the plan describes:

A)adventure learning.
B)self-directed learning.
C)action learning.
D)team training.

Question 35

Training evaluation that measures what trainees thought of the training content and instructors is called:

A)cognitive outcomes.
B)results outcomes.
C)content outcomes.
D)affective outcomes.

Question 36

Mentoring and coaching are two types of _____ that are used to develop employees.

A)interpersonal relationships
B)formal education programs
C)assessment exercises
D)job experiences

Question 37

Which of the following is not a step in the training process?

A)Ensuring employees' readiness for training
B)Ensuring transfer of training
C)Creating a learning environment
D)Ensuring that time is provided to the learner to learn the training content

Question 38

_____ may involve any one or a combination of development approaches,which in turn depends on the needs and developmental goals of an employee.

A)Self-assessment
B)Reality check
C)Action plan
D)Development plan

Question 39

Job rotation is the movement of an employee to a different job assignment in a different area of the company.

Question 40

Personality tests typically measure five major skill dimensions: communication skills,leadership skills,organizational skills,stress management skills,and empathy skills.

Question 41

_____ is a computer-based technology that provides trainees with a three-dimensional learning experience.

A)Electronic performance support system
B)Virtual reality
C)Learning management system
D)Integrated performance support system

Question 42

What type of test is used to determine if employees have the personality characteristics necessary to be successful in specific managerial jobs?

A)Corporate compatibility tests
B)Personality tests
C)Managerial aptitude tests
D)Cognitive ability tests

Question 43

The step in the career management process where psychological tests such as Myers-Briggs and Strong-Campbell Interest Inventory are used is:

A)self-assessment.
B)reality check.
C)goal setting.
D)action planning.

Question 44

A peer or manager who works closely with an employee to motivate him/her,help him/her develop skills,and provide reinforcement and feedback is known as a:

A)mentor.
B)coach.
C)good Samaritan.
D)high-potential employee.

Question 45

Which of the following is not true of high-leverage training?

A)It benchmarks the company's training programs with other companies' programs.
B)It is linked to strategic business goals and objectives.
C)It relies on an instructional design process.
D)It uses the video-teleconferencing training techniques.

Question 46

Which one of the following is not characteristic of e-learning?

A)It involves the use of Web-based training,distance learning,and virtual classrooms.
B)It enhances learning as learners are more engaged through the use of video,graphics,sound,and text.
C)It increases training time due to its "remote" nature and lack of trainer interaction.
D)It focuses on learning solutions that go beyond traditional training.

Question 47

Assessment is most frequently used to:

A)identify the strengths and weaknesses of team members.
B)identify employees who have skills needed for managerial positions.
C)identify decision processes or communication styles that inhibit production.
D)identify employees' personality types or job interests.

Question 48

Which of the following is NOT true of changes an employee may experience if they accept a transfer?

A)Relocation within Canada or another country
B)If married the spouse will not have to find new employment
C)Establish a new household and orientation to the neighbourhood
D)Learning of a new set of work norms and procedures

Question 49

Which of the following is not a condition for learning?

A)A multitude of training content
B)Commit training content to memory
C)Feedback
D)Good program coordination and administration

Question 50

The most appropriate view of today's career is that it is a:

A)boundaryless process.
B)pattern of vertical movement through an organization.
C)lifelong commitment to a field of specialization.
D)sequence of positions held within a company.

Question 51

_____ refers to the information employees receive about how the company evaluates their skills and knowledge and where they fit into the company's plans.

A)Self-assessment
B)Reality check
C)Goal setting
D)Action planning

Question 52

This is the fourth step in the training process and includes self-management strategies and peer and management support.

A)Ensuring employees' readiness for training
B)Creating a learning environment
C)Ensuring transfer of training
D)Evaluating training programs

Question 53

Managers' preference to interact with other managers of similar status rather than with line employees,and intentional exclusion of women and minorities by managers who have negative stereotypes about women's and minorities' abilities,motivation,and job preferences result in:

A)old boy network.
B)anti-women network.
C)gender specific network.
D)preferential network.

Question 54

A barrier to advancement to higher-level jobs in the company that adversely affects women and minorities is the:

A)glass escalator.
B)glass ceiling.
C)gray ceiling.
D)minority ceiling.

Question 55

The step in the career management process where employees develop short- and long-term career objectives is called:

A)self-assessment.
B)reality check.
C)goal setting.
D)action planning.

Question 56

Adding challenges or new responsibilities to an employee's current job is referred to as:

A)career enhancement.
B)job enrichment.
C)job enlargement.
D)job rotation.

Question 57

Succession planning does all but one of the following.Name the exception.

A)Requires senior management to systematically conduct a review of leadership talent in the company.
B)It provides a set of developmental experiences that managers must complete to be considered for top management positions.
C)Ensures that top-level managerial talent is available.
D)It identifies specific employee replacements for each managerial position within the company.

Question 58

All but one of the following is true of protean careers.Name the exception.

A)Changes in the psychological contract between employees and their companies have influenced the development of the protean career.
B)Employees take major responsibility for managing protean careers.
C)Learning and development in the protean career are increasingly likely to involve formal courses rather than relationships and job experiences.
D)Based on self-direction with the goal of psychological success in one's work.

Question 59

An in-basket exercise used in assessment centers:

A)is a self-assessment tool to identify occupational and job interests.
B)is a simulation of the administrative tasks of a manager.
C)is an exercise that measures mechanical and tactile skills.
D)requires participants to work together to solve a problem within a certain time limit.

Question 60

To ensure that the work environment enhances trainees' motivation to learn,managers need to do any of the following except:

A)encourage work group members to do their jobs individually and not involve each other.
B)speak positively about the company's training programs.
C)give employees time and opportunities to practice and apply new skills or behaviours.
D)let employees know they are doing a good job when they use training content in their work.

Question 61

Potential problems with using job rotation for development include all but one of the following.Name the exception.

A)Employees often develop a short-term perspective on problems and solutions.
B)Employees find it too easy to specialize in specific functional areas.
C)Productivity losses and workloads increase.
D)Employees' satisfaction and motivation may be adversely affected.

Question 62

All but one of the following are true of the glass ceiling.Name the exception.

A)The barrier may be due to a lack of access to training programs,developmental job experiences,and developmental relationships,such as mentoring.
B)Research has found significant gender differences in access to job experiences involving transitions or creating change.
C)The barrier may be due to stereotypes that hinder the development of women or minorities.
D)Research shows male managers have received more assignments involving high levels of responsibility than female managers of similar ability and managerial level.

Question 63

_____ are employee development programs that include lectures by business experts,business games and simulations,adventure learning,and meetings with customers.

A)Externships
B)Internships
C)Technical programs
D)Formal education programs

Question 64

_____ support includes serving as a friend and a role model,providing positive regard and acceptance,and creating an outlet for the protégé to talk about anxieties and fears.

A)Career
B)Psychosocial
C)Social
D)Amicable

Question 65

Which of the following helps employees identify their occupational as well as job interests?

A)The Myers-Briggs Inventory
B)The Self-Directed Search
C)The Strong-Campbell Interest Inventory
D)The Occupational Outlook Handbook

Question 66

_____ is based on the belief that differences in individuals' behaviour result from preferences in decision making,interpersonal communication,and information gathering.

A)Assessment center
B)Performance appraisal
C)MBTI
D)Benchmark

Question 67

Adventure learning appears to be best suited for:

A)developing skills related to group effectiveness.
B)developing specific on-the-job production skills.
C)teaching new facts or alternative problem-solving solutions.
D)continuously attempting to learn new things to apply for quality improvement.

Question 68

Which of the following is NOT a characteristic of an assessment center?

A)It is used to determine if employees have the skills needed for technical jobs.
B)It is usually held at an off-site location,such as a conference center.
C)Team and individual exercises are used.
D)Managers are usually used as assessors.

Question 69

One approach to managing _____ involves creating an inclusive environment that allows all employees to contribute to organizational goals and experience personal growth.

A)conflict
B)diversity
C)repatriation
D)turnover

Question 70

_____ training provides employees with measurement and statistical tools to help reduce defects and to cut costs.

A)Six Sigma
B)TQM
C)Team quality
D)Variance training

Question 71

Providing employees with the opportunity to get away from the day-to-day stresses of their job and acquire new skills and perspectives is known as a(n):

A)transfer.
B)expatriate assignment.
C)sabbatical.
D)externship.

Question 72

When conducting a needs assessment,which type of analysis is generally performed first?

A)Task analysis
B)Organizational analysis
C)Person analysis
D)High-leverage analysis

Question 73

Which of the following is NOT a benefit that a protégé receives from a mentoring relationship?

A)Coaching
B)Protection
C)Performance goals
D)Visibility

Question 74

Which of the following helps identify employees' preferences for working in different types of environments (like sales,counselling,and landscaping)?

A)The Myers-Briggs Inventory
B)The Self-Directed Search
C)The Strong-Campbell Interest Inventory
D)The Occupational Outlook Handbook

Question 75

_____ analysis involves determining the business appropriateness of training,given the company's business strategy.

A)Person
B)Organizational
C)Task
D)Information

Question 76

What refers to new or inexperienced employees learning through observing peers or managers performing the job and trying to imitate their behaviours?

A)Behavioural training
B)Performance training
C)Observation training
D)On-the-job training

Question 77

The first step in the instructional design process is:

A)creating a learning environment.
B)conducting a needs assessment.
C)selecting training methods.
D)ensuring employees' readiness for training.

Question 78

The process of helping new hires adjust to social and performance aspects of their new jobs is called:

A)attitude shifting.
B)cultural awareness.
C)onboarding.
D)cultural dispersion.

Question 79

The process of identification and tracking of high-potential employees capable of filling higher-level managerial positions is known as:

A)upward movement.
B)promotion.
C)succession planning.
D)preferential planning.

Question 80

The four general approaches that companies use to develop employees include:

A)formal education,assessment,job experiences,and interpersonal relationships.
B)job rotation,promotion,transfer,and job sharing.
C)psychological tests,assessment centers,Myers-Briggs Type Indicator,and performance feedback.
D)business games,formal courses,team building,and assessment.