Deck 3: Attitudes and Job Satisfaction

Question 1

Any incompatibility between two or more attitudes or between behavior and attitudes results in ________.

A) organizational dissonance
B) cognitive dissonance
C) attitudinal clarification
D) affective reactance
E) positivity offset

Answer 1

B

Question 2

________ refers to evaluative statements or judgments concerning objects, people, or events.

A) Performance
B) Behavior
C) Attitude
D) Appearance
E) Demeanor

Answer 2

C

Question 3

The theory of cognitive dissonance was proposed by ________.

A) Geert Hofstede
B) Abraham Maslow
C) Ivan Petrovich Pavlov
D) Leon Festinger
E) Daryl Bem

Answer 3

D

Question 4

Joseph Pierce is the managing director of Drake Coal Power Plant in North Yorkshire. He knows that coal is a major contributor to climate change and has made his research team study impacts of coal on the environment. After knowing the facts, he faces a high degree of dissonance between his values and behavior. Which of the following is he most likely to do to reduce the dissonance between his belief and behavior?

A) get government sanction to build and develop more power plants across the country
B) reassure the public that there is no correlation between environment and coal production
C) hire more employees to fill positions in new power plant stations
D) increase revenue by building power plants in developing and under-developed countries
E) provide locals benefits to substantiate for the effects of coal power stations

Question 5

Which of the following statements represents the cognitive component of attitude?

A) It is disappointing to know that I did not get a good evaluation.
B) I intend to work during the weekend to meet the month's deadline.
C) I have decided to inform my supervisor that I will be quitting my job.
D) This job is not giving me an opportunity to explore my skills.
E) I feel upset about having to work during Christmas.

Question 6

Janice Hartley works as a writer at a fashion magazine in New York. She was recently asked by her editor to write an article on "10 must-haves for the autumn season." Her editor has now sent back the article saying it is not interesting enough to hold the attention of the reader. Janice is upset and disappointed about the feedback. Which component of an attitude is represented in this scenario?

A) cognitive component
B) behavioral component
C) affective component
D) evaluative component
E) positive component

Question 7

The statement, "A person who eats meat and then fights for animal rights demonstrates double standards" is an evaluative statement. Such an opinion constitutes the ________ component of an attitude.

A) behavioral
B) affective
C) cognitive
D) reflective
E) reactive

Question 8

Which of the following statements is an example of the behavioral component of an attitude?

A) The position of a climate campaigner will allow me to explore my skills as a campaigner.
B) I have decided to apply for the position of a campaigner in the climate department.
C) The position of a climate campaigner is challenging and interesting.
D) I think the position of a climate campaigner involves extensive travel.
E) I am thrilled to know that the human resource department is looking for a climate campaigner.

Question 9

Johanna Rouse feels disheartened because she was not selected for the campaign exchange program in Amsterdam. Which component of an attitude does Rouse's feeling represent?

A) behavioral
B) affective
C) cognitive
D) reflective
E) reactive

Question 10

Julie recently joined a youth center as a counselor that provides support services for teenage mothers. An important part of her job involves referring pregnant teenagers to abortion clinics, should they decide to avail of such services. This aspect of her work, however, conflicts with her religious beliefs. Her manager, Kyle, is aware of this and expects her to submit her resignation at any time, but Julie continues to carry out her duties in a sincere manner and shows no signs of quitting her job. Which of the following best explains this situation?

A) Julie has accepted that people have the freedom of choice.
B) Julie does not realize the importance of her work to society.
C) Julie refuses to acknowledge the hard truths of life.
D) Julie allows her professional life to be dictated by her religious ideals.
E) Julie is unable to empathize with the teenagers who visit the youth center.

Question 11

Leon Festinger argued that ________ follow(s) ________.

A) behavior; attitudes
B) thought processes; moods
C) conduct; feelings
D) emotions; attitude
E) attitudes; behavior

Question 12

Which of the following does cognitive dissonance indicate between two or more attitudes or between behavior and attitudes?

A) congruity
B) consistency
C) incompatibility
D) tenacity
E) solidarity

Question 13

Anna Jonas owns a manufacturing firm in Indonesia and strongly believes that it is important that workers' rights be respected. However, because of the recent economic meltdown, she makes the management pay workers a wage which is below ethical standards. In addition, the working conditions are below standards because of low investment in safety equipment. She knows her actions are unethical but continues to do so to avoid major losses. Jonas is most likely to be experiencing ________.

A) cognitive dissonance
B) ethical evasion
C) self-concordance
D) emotional contagion
E) positivity offset

Question 14

Sonia works as a lab research assistant at Frost Labs which conducts trials for cosmetic products such as sprays, dyes, ointments, soaps, and the like. She joined the firm right out of college and has been working for them for almost two years now.
Which of the following, if true, would most strengthen the argument that Sonia is experiencing cognitive
Dissonance?

A) She believes that testing products on animals is an unethical practice.
B) She recently received a positive performance review from her supervisor.
C) She is confounded by the fact that the cosmetic industry rakes in almost $7 billion annually.
D) She majored in pharmacology as part of her Masters program in college.
E) She believes that cosmetics help boost women's self-confidence.

Question 15

Sarah Mayer works as a security officer and is in charge of keeping track of who is in the office at any given time. She notices that some employees do not sign out of the office when they go out for meals, which makes it difficult to keep track of attendance of employees. Even though Mayer asked the employees repeatedly to sign out, they have not followed her advise. She now decides to report the issue to her supervisor. Which of the following components of an attitude is being demonstrated by Mayer?

A) affective
B) positive
C) knowledge
D) cognitive
E) behavioral

Question 16

Kimberley Mayfield recently evaluated her subordinate's progress report. She now plans to inform her about the objectives she did not achieve and how she can perform better. By doing this, Mayfield will be demonstrating the ________ component of an attitude.

A) reflective
B) affective
C) reactive
D) cognitive
E) behavioral

Question 17

Which of the following statements is most likely to be true regarding cognitive dissonance?

A) High dissonance is accompanied by high rewards.
B) People are more motivated to reduce dissonance when attitudes are important.
C) People are less likely to reduce dissonance when the behavior is crucial.
D) People are less inspired to reduce dissonance when it is within their control.
E) The desire to reduce dissonance is not affected by moods and emotions.

Question 18

Sonia works as a lab research assistant at Frost Labs which conducts trials for cosmetic products such as sprays, dyes, ointments, soaps, and the like. She joined the firm right out of college and has been working for them for almost two years now.
Which of the following, if true, would weaken the argument that Sonia is experiencing cognitive dissonance?

A) She believes that beauty is merely a superficial aspect of one's personality.
B) She does not wear makeup as she is aware of the ingredients that go into making these products.
C) She feels that this field of work does not allow her to utilize her full potential.
D) She recently attended a presentation on the harmful effects of certain chemicals used in cosmetics.
E) She believes that research and testing are an integral part of providing consumers with safe products.

Question 19

Abigail Jones is a sales executive at Orbit Bank in Brussels. She is the best performer on her team and often gets the highest number of corporate accounts for the company. However, she feels that she does not get sufficient credit for her hard work. During lunch, she says to her colleague, "I have been getting the largest accounts for the bank for the past eight months. Yet, my manager never acknowledges the kind of effort I put in to get these accounts." Which component of attitude is being demonstrated by Jones?

A) positive component
B) cognitive component
C) behavioral component
D) reflective component
E) affective component

Question 20

Which of the following is an example of the affective component of an attitude?

A) perceiving whistle-blowing as the right thing to do
B) deciding to fire an employee because of underperformance
C) believing that one achieved all objectives of a project
D) relying on the information of a company's annual report
E) feeling hurt at being unfairly accused of a wrongdoing

Question 21

Organizational commitment is defined as ________.

A) the employee's degree of disagreement or differential opinions about organizational practices
B) the degree to which an employee's sense of cognitive dissonance is related to their job
C) the degree to which employees believe their work impacts their organization significantly
D) the state of discord caused by opposition of values between people working together
E) the degree to which employees identify with the organization they work for and its goals

Question 22

________ refers to a positive feeling about one's job resulting from an evaluation of its characteristics.

A) Job design
B) Constructive dismissal
C) Picketing
D) Positivity offset
E) Job satisfaction

Question 23

The human resource department of Healthy Eating, a chain of health food stores, recently conducted a survey to analyze employee commitment. Which of the following statements is most likely to indicate a high degree of organizational commitment?

A) "Even though I only work in the production department, it's good to know that my feedback gets considered during our interactive in-house sessions."
B) "My company offers me good perks and benefits."
C) "I am a great believer in the importance of a healthy diet and this is why I am glad to be working for a company that is trying to make simple, healthy food available to all."
D) "I enjoy working for Healthy Eating because of the growth prospects that it offers and the wide range of responsibilities each one of us have."
E) "The challenging nature of the work and the thoughtful and generous way they treat their staff has made Healthy Eating the best place I have ever worked in."

Question 24

Ben has been working as a process executive at an accounting firm for the past two years. A hard worker, his work is of good quality and he often puts in extra hours at the office to ensure his schedules are on track. Noticing his efforts, the management offers him a 20 percent hike. Two months later, Ben submits his resignation and soon joins a startup organization, at a senior position. Which of the following best explains this situation?

A) Ben, though highly skilled, lacked ambition.
B) Ben felt the hike was unwarranted.
C) Ben was gunning for a position at the competing firm all along.
D) Ben was motivated by the prospect of extrinsic rewards.
E) Ben found his work to be routine and monotonous.

Question 25

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is referred to as ________.

A) job involvement
B) job stability
C) direct action
D) emotional dissonance
E) emotional contagion

Question 26

Which of the following questions best helps understand an employee's organizational commitment?

A) Do you enjoy your work even in the face of challenges?
B) Does the organization provide valuable feedback to help you increase productivity?
C) Do you believe in the organization's objective on sustainable work practices?
D) Do you feel the organization will take care of you and your family in times of need?
E) Do you feel you have a good working relationship with team members?

Question 27

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as ________.

A) psychological empowerment
B) organizational commitment
C) employee engagement
D) organizational dissent
E) secondary action

Question 28

Which of the following statements represents a person's job attitude?

A) I believe in the organization's objectives about supporting the underprivileged.
B) I enjoy my work because it offers me challenges and helps me hone my networking skills.
C) I believe my work has a direct impact on the processes of the organization.
D) I agree with the organization about its commitment to the environment.
E) I believe my work performance indicates my calibre and potential.

Question 29

Which of the following is true of moderating variables in attitude relationships?

A) The relationship between an attitude and a behavior is weaker if an attitude involves a direct relation to personal experience.
B) Conflicts between attitudes and behavior occur when there are no social pressures.
C) General attitudes tend to predict particular or specific behaviors.
D) Attitudes are less likely to be remembered if frequently expressed or talked about.
E) Attitudes that our memories can easily access are more likely to predict our behavior.

Question 30

With reference to cognitive dissonance, in which of the following situations is the attitude-behavior relationship most likely to be strong?

A) The affective component of the attitude is weak.
B) The behavior is affected by external factors and is not entirely under the control of the person.
C) The attitude refers to something with which the person has direct experience.
D) The attitude does not reflect the person's fundamental values.
E) The behavior is not affected by the cognitive component of the attitude.

Question 31

Which of the following actions best represents Kelly's high job involvement?

A) Kelly actively takes part in team activities and proactively takes up additional job responsibilities.
B) Kelly wants to continue working for the organization because many of her college friends are working there.
C) Kelly always complains about her work to her colleagues.
D) Kelly dislikes the unethical practices followed by her employer.
E) Kelly shares the organization's vision of supporting renewable energy.

Question 32

Which of the following is most likely to be related to reduced absences and lower resignation rates?

A) low psychological empowerment
B) low organizational commitment
C) high job involvement
D) high cognitive dissonance
E) high emotional contagion

Question 33

Kim Anderson works as a campaign manager at an environmental organization in Ottawa. In the past few months, she has noticed that her team member Janice Kenneth has shown a lot of potential as the next project lead. However, Anderson heard from the grapevine that Kenneth may be quitting the job. She now needs to know whether she has the intention to lead the campaign in the next few months, which are crucial months for the campaign. Which of the following questions would best help Anderson understand Kenneth's intention toward the project?

A) Do you like the work culture in the organization?
B) Are you motivated enough to achieve all project milestones?
C) Are you happy with your overall job performance?
D) How are you liking your job on the whole?
E) Do you see yourself working with us in the next 6 months?

Question 34

High levels of both job involvement and psychological empowerment are positively related to ________.

A) organizational citizenship
B) withdrawal behavior
C) cognitive dissonance
D) emotional contagion
E) positivity offset

Question 35

Employees are most likely to perceive their organization as supportive when ________.

A) they have a voice in decisions
B) the affective component of the attitude is extremely strong
C) they experience an emotional contagion while performing their job duties
D) they experience a cognitive dissonance between their job attitude and behavior
E) there is a weak relationship between their attitude and behavior

Question 36

In her work in the publishing industry, Vera Loranzo seeks out new authors who she considers promising. In the past two years, she has found a number of new writers whose work she thought was exceptional, and immersed herself in the task of helping them shape their manuscripts for submission to her managers for publishing. Although she was extremely proud of the results, none of the authors she worked with were chosen for publication. After learning about her management's decision, she is extremely frustrated and is beginning to resent the job she does. However, she knows there is nothing she can do and continues working because of the good perks and salary benefits the job offers. How can Loranzo's job attitude be best described?

A) low job involvement
B) low emotional contagion
C) high psychological empowerment
D) high positivity offset
E) low job satisfaction

Question 37

________ is the degree to which employees believe the organization values their contribution and cares about their well-being.

A) Psychological empowerment
B) Job involvement
C) Organizational commitment
D) Perceived organizational support
E) Employee engagement

Question 38

Which of the following questions best helps understand the degree of perceived organizational support among employees?

A) Do your beliefs align with the organization's vision and long-term goals?
B) Do you feel the organization has sufficient recognition rewards to value good work?
C) Do you believe there is sufficient employee engagement in your department?
D) Do you feel the long-term goals on sustainable work practices are workable?
E) Do you believe that employee engagement has a large impact on productivity?

Question 39

Antonio Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude associated with the above stated example.

A) employee engagement
B) job involvement
C) perceived organizational support
D) organizational commitment
E) psychological empowerment

Question 40

Lillian Stintson works for a global women's rights organization. In the past few months, she has traveled across the globe for the campaign she was working on. In addition, she has been working weekends to meet campaign milestones. She has now decided to take a month's holiday to relax herself and get the much needed break. She knows that the organization will understand her need for a long holiday. Which of the following best represents Stintson's feeling?

A) low job involvement
B) low organizational commitment
C) low employee engagement
D) high perceived organizational support
E) high interest in whistle-blowing

Question 41

The human resource department of Palmer Inc. is aiming to understand the degree of employee engagement in the organization. Which of the following statements would best help them in the process?

A) Do you agree with the organization's stand on sustainable work practices?
B) Do you believe in the organization's five-year plan?
C) Do you enjoy your everyday tasks and achieving project milestones?
D) Do you believe the organization is concerned about your well-being?
E) Do you feel the organization values your work?

Question 42

Susan Daniels works for an event management company and is discontent with her job because she was passed over for a promotion. She has now composed a list of concerns and plans to discuss the issue with her supervisor. Daniels' response to the problem is referred to as ________.

A) exit
B) acceptance
C) loyalty
D) neglect
E) voice

Question 43

Henry Hutchins is discontent with his job but believes that his supervisor is a good man who will do the needful to reduce his dissatisfaction with the job. He has decided to just wait and give his supervisor some time until conditions improve. Henry's response to this problem is termed as ________.

A) voice
B) neglect
C) loyalty
D) exit
E) ratification

Question 44

Dennis Galvan works as a campaigner at Green Earth, an environmental organization. Every month, his organization arranges a team outing where they indulge in football and other team building activities. The human resource department ensures that there are regular interactions between employees through team dinners and cultural events. According to the information given in this case, which of the following is most likely to be the reason of Galvan's high-level of satisfaction toward his job?

A) promotion and growth
B) salary packaging
C) profile of work
D) constructive dismissal
E) social context

Question 45

Which of the following is true about the correlation between salary and job satisfaction?

A) Pay is not related to job satisfaction for employees in underdeveloped countries.
B) Pay does not play a critical role in job satisfaction when an individual reaches a level of comfortable living.
C) Salary and perks do not have a role in overall happiness of employees from poor countries.
D) Financial perks and benefits always create job satisfaction irrespective of standards of living.
E) High salary level always creates organizational commitment.

Question 46

Employees with positive core self-evaluations believe in their inner worth and basic competence, and are more satisfied with their jobs than those with negative core self-evaluations. The concept of positive core self-evaluations indicates that ________.

A) personality plays a role in job satisfaction
B) pay always has a direct correlation with job satisfaction
C) employees should be regularly monitored and provided feedback
D) job conditions have a direct influence on job satisfaction
E) promotions and growth opportunities influence job satisfaction

Question 47

Charles, Anna, Elle, and Adam are college friends and work in New York City. Comfortable living in New York occurs at about $40,000 a year. Charles makes $24,000 a year, Anna makes $30,000 a year, Elle makes $50,000 a year, and Adam makes $75,000 a year. Which of the following is most likely to be true with reference to correlation between pay and job satisfaction?

A) Elle and Adam are most likely to have a similar level of job satisfaction.
B) Anna is more satisfied with the job than Adam.
C) Charles and Anna have the same levels of job satisfaction in relation to their pay.
D) Charles is more satisfied with his job in comparison with Anna.
E) Charles and Adam share identical levels of job satisfaction related to pay.

Question 48

The ________ response includes actively and constructively attempting to improve conditions, including suggesting improvements, discussing problems with superiors, and undertaking some forms of union activity.

A) exit
B) neglect
C) voice
D) loyalty
E) acceptance

Question 49

Which of the following statements is true about measuring job satisfaction?

A) The summation of job facets approach prevents managers from zeroing in on problems.
B) The single global rating approach is rarely used for measuring job satisfaction.
C) The summation of job facets approach involves responding to one particular question.
D) The summation of job facets approach takes into account cognitive dissonance experienced by employees.
E) The single global rating system is not very time consuming.

Question 50

Which of the following statements is most likely to be true about the major job attitudes?

A) They are not correlated to one another.
B) They are generally resistant to change.
C) They tend to overlap one another.
D) They are highly distinct from one another.
E) They increase cognitive dissonance.

Question 51

An individual's involvement with, satisfaction with, and enthusiasm for, the work he performs is known as ________.

A) cognitive dissonance
B) emotional contagion
C) positivity offset
D) self-concordance
E) employee engagement

Question 52

Christina Hutchins was recently recruited by a publishing firm in Manhattan. During her first month in the job, she demonstrated positive core self-evaluations. Which of the following did she most likely do?

A) did not consider her work as challenging and fulfilling
B) mentioned that she was confident about her basic competence
C) expressed dissatisfied with the nature of work
D) set less ambiguous goals and objectives
E) gave up easily on tasks when faced with difficulties

Question 53

The business head at Solaris Services was alarmed by the finding of a recent survey conducted in-house which revealed that most employees were dissatisfied with their work. He holds a meeting with various department heads to identify ways to stem the brewing discontent. One manager suggests providing employees with greater training opportunities. What assumption is the manager making?

A) Employees feel that their efforts are not being adequately recognized by the management.
B) Employees feel that their employer does not value them enough to make investments in them.
C) Employees are stifled by the degree of centralized control and bureaucracy within the organization.
D) Employees feel excluded from organizational issues that have an influence on them.
E) Employees are highly skilled and value economic rewards over and above opportunities for growth.

Question 54

Bryan Eusebius has a positive attitude toward his organization. He feels the management treats all employees fairly in matters concerning rewards, is understanding toward their needs and requirements, and allows them to have a voice in decisions. Bryan's attitude toward his organization is indicative of ________.

A) emotional contagion
B) positivity offset
C) cognitive dissonance
D) self-concordance
E) perceived organizational support

Question 55

Which of the following is most likely to be a characteristic of disengaged employees?

A) They have the lowest levels of turnover.
B) They feel a deep connection for their organization.
C) They have a sense of passion for their work.
D) They put in time but give no attention to their work.
E) They proactively take up responsibilities.

Question 56

Maria Womack who worked for a bank in Michigan was dissatisfied with the way her manager treated her. She is planning to quit her job and find a new position with another competitor bank. Her action represents the ________ response.

A) exit
B) neglect
C) loyalty
D) acceptance
E) voice

Question 57

The exit-voice-loyalty-neglect framework aids in understanding the consequences of ________.

A) regular feedback
B) high employee engagement
C) dissatisfaction
D) emotional contagion
E) increasing growth opportunities

Question 58

Higher levels of job satisfaction have been reported in the United States. This may be because ________.

A) individuals in western cultures experience emotional contagion
B) individuals in western cultures are more self-critical and geared toward continuous improvement
C) individuals in western cultures emphasize positive emotions
D) there is more industrialization in western cultures
E) these are collectivist societies that do not focus on individual happiness

Question 59

Which of the following groups appears to have the highest levels of job satisfaction?

A) employees in Canada and the United States
B) employees in Mexico and Venezuela
C) employees in Eastern Europe
D) employees in the United States and Western Europe
E) employees in most Asian countries

Question 60

In Indonesia, comfortable living occurs at about $30,000. Based on the measurement of comfortable living, which of the following is most likely to be true?

A) People earning below $30,000 are as happy with jobs as those earning $35,000.
B) People earning approximately $25,000 are content with their jobs.
C) People's earnings have no relation to their job satisfaction if they earn $25,000.
D) People earning $50,000 have higher levels of job satisfaction than those earning $40,000.
E) People earning below $30,000 experience a positive correlation between pay and job satisfaction.

Question 61

Which of the following is a type of response to dissatisfaction that is constructive and passive?

A) loyalty
B) voice
C) exit
D) neglect
E) reflect

Question 62

To get his company through some hard economic times, Ben's working hours have just been reduced from 40 hours a week to 33. Ben is upset about the reduction in time and pay, but he shows up at work every morning and is willing to patiently wait until economic times improve, and he can go back to working full time. Which of the following types of response is being displayed by Ben?

A) voice
B) neglect
C) loyalty
D) acceptance
E) exit

Question 63

A satisfied workforce does not guarantee successful organizational performance. In order to improve organizational effectiveness, managers ________.

A) must try to improve employee attitudes
B) must provide classroom training
C) must make jobs easier and targets achievable
D) must offer periodic salary increments
E) must use 360 degrees appraisal procedures

Question 64

Rashid is dissatisfied at work. He feels he is paid too little and asked to do too much. To compensate for his perceived unjust pay, he regularly takes work supplies home for personal use, such as computer ink cartridges, staplers, and reams of paper. Rashid's behavior is an example of ________.

A) employee OCB
B) turnover rate
C) high productivity
D) customer satisfaction
E) deviant behavior

Question 65

Sarah Mayer works as a marketing executive and has been unhappy with her job profile for several months now. Over the months, she has regularly discussed with her manager how her skills lie in administrative tasks instead of in marketing. In addition, she discusses how she can make a smooth transition into the administrative role. Which type of response is Mayer using in this situation?

A) neglect
B) loyalty
C) performance
D) exit
E) voice

Question 66

Job dissatisfaction is more likely to translate into ________ when employees feel or perceive they have many available alternatives and when employees have high human capital.

A) organizational citizenship behavior
B) employee engagement
C) high productivity
D) increased customer satisfaction
E) turnover

Question 67

Attending union meetings as a way of coping with job dissatisfaction is an example of a(n) ________ response.

A) voice
B) neglect
C) loyalty
D) exit
E) ratification

Question 68

Joe Dailey is unhappy with his job because he has not received the promotion due to him several years ago. However, in spite of this, he speaks up to support his company's actions even when the local newspaper is criticizing them. Which of the following types of response represents his behavior?

A) voice
B) neglect
C) loyalty
D) exit
E) acceptance

Question 69

________ is moderately correlated with organizational citizenship behavior.

A) Turnover rate
B) Emotional contagion
C) Job satisfaction
D) Absenteeism
E) Cognitive dissonance

Question 70

The most important thing a manager can do to raise employee satisfaction is to focus on ________.

A) employee pay
B) employee productivity
C) intrinsic parts of the job
D) benefits
E) work hours

Question 71

The exit-voice-loyalty-neglect framework expands employee response to include voice and loyalty constructive behaviors that allow individuals to ________.

A) reject unionization and focus on team building activities
B) decrease emotional contagion
C) tolerate unpleasant situations or revive satisfactory working conditions
D) revolt against the management
E) identify psychologically with their jobs

Question 72

Synergy Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing and substance abuse during working hours. The management is considering various options to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?

A) The management should attack the source of the problem, i.e., the dissatisfaction.
B) The management must suspend employees who engage in deviant workplace behaviors.
C) The management should let employees realize their wrongdoing on their own.
D) The management must introduce surveillance to ensure smooth flow of work.
E) The management must restrict the activities that adversely affect productivity.

Question 73

Steve Werner is unhappy with his job and takes every possible vacation and sick day to avoid going to work. In addition, whenever he goes to work, he shows up late and skips important meetings. Werner is expressing his dissatisfaction through the ________ response.

A) acceptance
B) loyalty
C) neglect
D) voice
E) exit

Question 74

The performance variables productivity, absenteeism, and turnover are generally considered a part of the ________ behaviors in the exit-voice-loyalty-neglect framework.

A) voice and neglect
B) exit and neglect
C) neglect and loyalty
D) loyalty and voice
E) voice and exit

Question 75

Attitudes are favorable or unfavorable evaluative statements about objects, people, or events.

Question 76

Why should managers be interested in their employees' attitudes?

A) They give warnings of potential problems.
B) They lead to self-concordance.
C) They result in cognitive dissonance.
D) They result from behavior.
E) They result in emotional contagion.

Question 77

Jason has been spending a great deal of work time talking to his co-workers about how dissatisfied he is with the job. He has spent quite a bit of time discussing unionization. Jason has also arrived at work intoxicated twice in the last week. His behavior can be classified as ________ behavior.

A) citizenship
B) satisficing
C) positive affect
D) deviant
E) organizational commitment

Question 78

Job dissatisfaction and antagonistic relationships with co-workers predict a variety of behaviors organizations find undesirable, including unionization attempts, substance abuse, undue socializing, and tardiness. These behaviors are indicators of a broader syndrome called ________.

A) job involvement
B) employee withdrawal
C) cognitive dissonance
D) organizational commitment
E) positivity offset

Question 79

The three components of an attitude are cognition, affect, and behavior.

Question 80

Under which of the following conditions is job dissatisfaction most likely to result in turnover?

A) Employees have negative core self-evaluation.
B) Employment opportunities are scarce.
C) Employees experience emotional contagion.
D) Employees have supportive relationships with their co-workers.
E) Employees have high education and ability.