Deck 10: Communicating Effectively

Question 1

One condition that encourages and sustains rumors on the grapevine is ________.

A)ambiguity
B)certainty
C)status quo
D)clarity
E)transparency

Answer 1

A

Question 2

An employee who asks a colleague a question without any emphasis on words demonstrates a lack of ________.

A)sincerity
B)verbal intonation
C)socialization
D)social interaction
E)social networking

Answer 2

B

Question 3

The communication process has the following components EXCEPT ________.

A)recording
B)message
C)channel
D)decoding
E)encoding

Answer 3

A

Question 4

Which part of the communication process requires skill,attitudes,knowledge,and the social-cultural system?

A)encoding
B)receiving
C)feedback
D)decoding
E)message

Question 5

Communication that moves in any direction and skips authority levels is ________.

A)casual
B)formal
C)informal
D)oral
E)written

Question 6

Studies have found that ________ emerge in response to situations that are important to us,where there is ambiguity,or under conditions that arouse anxiety.

A)formal communications
B)personal messages
C)policies
D)rumors
E)lies

Question 7

A message that has a long-term implication and is highly complex should be conveyed orally.

Question 8

Some of the most meaningful communication is not spoken,written,or transmitted on a computer.This type of communication is called ________.

A)verbal communication
B)extrasensory perception
C)nonverbal communication
D)the grapevine
E)oral communication

Question 9

Communication that addresses task-related issues and tends to follow the organization's authority chain is known as ________ communication.

A)written
B)informal
C)formal
D)oral
E)complex

Question 10

One reason for a supervisor to use a written document to communicate would be ________.

A)speed and ease
B)little ambiguity for recipients
C)uncertainty in the group
D)decision paralysis
E)to reduce aggressiveness

Question 11

Oral communication transmits information quickly through the spoken word and includes a nonverbal component that can enhance the message.

Question 12

Which form of communication is effective in building trust with employees and creating a climate of openness and support?

A)instant messaging
B)email
C)nonverbal
D)oral
E)written

Question 13

Communication involves the transfer of meaning.However,for communication to be successful the meaning must not only be imparted but also ________.

A)integrated
B)impartial
C)encoded
D)understood
E)comprehensive

Question 14

Departmental reports that contain many detailed figures and facts are conveyed best ________.

A)through the socialization process
B)verbally,because the receiver gets the information quicker
C)informally in a social situation
D)in writing because of complexity
E)through an informal channel

Question 15

Formal communication addresses task-related issues and tends to follow an organization's authority chain.

Question 16

A supervisor's formal communication addresses ________.

A)communication barriers
B)task-related issues
C)informal groups
D)communication breakdowns
E)the grapevine

Question 17

In the communication process the actual physical product of the sender's encoding is the ________.

A)feedback loop
B)message
C)medium
D)channel
E)response

Question 18

Identify and explain the different communication methods supervisors use.

Question 19

The ________ that typically occur(s)in large organizations create conditions that encourage and sustain rumors on the grapevine.

A)large number of employees
B)vast departments
C)chain of command
D)secrecy and competition
E)expectations

Question 20

A message is affected by the code or group of symbols used to transfer meaning,the content of the message,and the decisions made in selecting and arranging both codes and content.

Question 21

The amount of information transmitted in a face-to-face conversation is less rich than that received from reading a flier or a bulletin board.

Question 22

Describe four barriers to effective communication and explain how those barriers impact a supervisor.

Question 23

Effective communication means the transference and understanding of meaning.But you cannot know if someone has received your message and comprehended it in the way that you meant unless you seek ________.

A)encoding
B)decoding
C)feedback
D)thoughts
E)body language

Question 24

All of these are grapevine patterns EXCEPT ________.

A)cluster
B)two-tier
C)gossip
D)probability
E)single strand

Question 25

Behavior patterns that correspond to the positions individuals occupy in an organization are referred to as ________.

A)styles
B)roles
C)professions
D)traits
E)images

Question 26

Even when we speak the same language,our use of that language is hardly ________.

A)limited
B)understandable
C)complicated
D)uniform
E)colorful

Question 27

People who do not have good listening skills are not going to get the full message as the ________.

A)sender meant to convey it
B)communication channel was delivered
C)message was distorted by the feedback
D)signal was decoded by the receiver
E)feedback was originated

Question 28

For important and complex communications,a permanent record of e-mail messages can be obtained by ________.

A)contacting human resources
B)requesting from an IT specialist
C)printing a hard copy
D)saving the message on the computer
E)asking the sender for a copy

Question 29

Most barriers to effective communication can be overcome through use of the following EXCEPT ________.

A)learning to listen
B)positive selection
C)tailoring language to the receiver
D)thinking first
E)constraining emotions

Question 30

The transference and understanding of meaning is an indication of ________.

A)effective communication
B)visionary management
C)achieving management objectives
D)effective benchmarks
E)competitive pressures

Question 31

Because ________ are available to a wide audience many organizations institute a code of ethics that is applied to all postings.

A)bulletin boards
B)e-mails
C)blogs
D)instant messages
E)inter-departmental memos

Question 32

The more ambiguous and complicated the message,the more the sender should rely on ________.

A)encoding
B)a rich communication medium
C)stereotyping the message
D)perception of the value of the message
E)feedback of the sender

Question 33

Which of the following allows supervisors to transmit messages twenty-four hours a day?

A)grapevine
B)e-mail
C)team meetings
D)bulletin board
E)informal discussions

Question 34

A large part of oral communication is derived from verbal intonations.

Question 35

Since senders and receivers of communication each bring their own sets of perceptual biases,the messages they seek to transfer are often subject to ________.

A)investigation
B)distortion
C)observation
D)recognition
E)reproduction

Question 36

A good deal of what passes as "poor communication" is nothing other than individuals purposely avoiding ________.

A)feedback from the sender
B)nonverbal communication
C)individual frame of reference
D)honesty and openness
E)communication stereotypes

Question 37

List and discuss five of the ten instant messaging dos and don'ts.Provide a business rationale for those five you select.

Question 38

Supervisors who simplify their language and consider the audience to whom the message is directed are ________.

A)matching words and actions
B)tailoring language to the receivers
C)constraining emotions
D)learning to listen
E)utilizing feedback

Question 39

As organizations impose distinct role requirements on different members,they eliminate communication barriers.

Question 40

As text-messaging shorthand becomes increasingly widespread,at many workplaces a working knowledge of ________ is becoming necessary.

A)e-mail
B)information technology
C)the Internet
D)Twitter
E)Net lingo

Question 41

Identify guidelines a supervisor may follow to improve communication effectiveness.

Question 42

There are four requirements for active listening.A behavior that would NOT apply to active listening would be to listen with ________.

A)intensity
B)empathy
C)eagerness to respond
D)acceptance
E)willingness to take responsibility for completeness

Question 43

Identify and distinguish passive listening from active listening,listing the requirements for active listening.

Question 44

Nonverbal clues are an unreliable form of feedback.

Question 45

Which one of these suggestions would not improve feedback?

A)direct feedback toward behavior the receiver can control
B)focus on specific behaviors
C)keep feedback goal oriented
D)keep feedback personal
E)make feedback well-timed

Question 46

An effective supervisor always needs to be assertive.

Question 47

Actively listening with ________ requires suspending personal thoughts and feelings and adjusting what is thought and felt to the speaker's world.

A)feedback
B)facial expression
C)empathy
D)tolerance
E)intensity

Question 48

Training designed to make people more open and self-expressive without being rude or thoughtless is known as ________.

A)assertiveness training
B)T-group modification
C)regressive behavior training
D)role playing
E)sensitivity training

Question 49

Understanding is improved when the speaker tailors language to the audience.

Question 50

Active listening requires people to understand a communication ________.

A)based on personal experience
B)without facial expression
C)while making notes
D)from the speaker's viewpoint
E)from their own perspective