Deck 16: Supervision and Labor

Question 1

A government agency that assists labor and management in settling bargaining disputes is ________.

A)Occupation and Safety Board
B)National Labor Relations Board
C)Impasse Resolution Service
D)Federal Mediation and Conciliation Service
E)American Arbitration Association

Answer 1

D

Question 2

The ________ shop agreement stipulates that employers,although free to hire whomever they choose,may retain only union members.

A)union
B)dues checkoff
C)closed
D)agency
E)open

Answer 2

A

Question 3

A common provision in union security arrangements is a process called the ________ when an employer withholds union dues from members' paychecks.

A)payroll deduction
B)union dues
C)dues checkoff
D)dues remittance
E)employee remittance

Answer 3

C

Question 4

The Wagner Act guarantees workers the right to ________ and join unions,to bargain collectively,and to act in concert to pursue their objectives.

A)strike
B)organize
C)protest
D)work
E)labor

Question 5

The concept that parties in a negotiation must come to the bargaining table ready,willing,and able to meet and deal,open to proposals made by the other party,and with the intent to reach a mutually acceptable agreement is referred to as bargaining ________.

A)for solidarity
B)in good conscience
C)for power
D)for control
E)in good faith

Question 6

Until passage of the Taft-Hartley Act,the ________ was dominant in labor contracts.Under this arrangement,an individual would join the union,be trained by the union,and sent to work for an employer by the union.

A)controlled shop
B)closed shop
C)labor shop
D)union shop
E)restricted shop

Question 7

An agreement that requires nonunion employees to pay the union a sum of money equal to union fees and dues as a condition of continuing employment is referred to as a(n)________ shop.

A)agency
B)union
C)dues checkoff
D)open
E)closed

Question 8

In 2013 the union membership rate,the percent of wage and salary workers who were members of a union,reported by the U.S.Bureau of Labor Statistics,was 25 percent.

Question 9

By being unionized,employees are often able to obtain higher wages and benefit packages than they would be able to negotiate individually.

Question 10

A(n)________ is an organization of workers,acting collectively,seeking to promote and protect its mutual interests through collective bargaining.

A)team
B)institute
C)labor unit
D)union
E)workforce

Question 11

A common provision in union security arrangements is a process called the dues checkoff.

Question 12

For many supervisors,activities in a unionized organization consist chiefly of following procedures and policies laid out in the ________.

A)employee handbook
B)labor contract
C)policy manual
D)union bylaw document
E)supervisor handbook

Question 13

Unions have a major effect on some important sectors of the economy.Gains made by unions in one industry often ________ other nonunionized sectors of the economy.

A)alienate
B)conflict with
C)have no effect on
D)spill over into
E)neutralize gains in

Question 14

Specifying unfair labor union practices is the major purpose of the ________.

A)Taft-Hartley Act
B)National Labor Relations Board
C)Right-to-Work Laws
D)Wagner Act
E)Railway Labor Act

Question 15

Employees join unions for the following reasons EXCEPT ________.

A)to influence work rules
B)compulsory membership
C)higher wages and benefits
D)greater job security
E)to avoid conflict

Question 16

The entity that was given responsibility for determining appropriate bargaining units,conducting elections to determine union representation,and preventing or correcting employer actions that can lead to unfair labor practice charges is the ________.

A)Department of Labor
B)National Management Labor Board
C)Human Relations Board
D)American Arbitration Association
E)National Labor Relations Board

Question 17

A situation in which employees are free to choose whether or not to join the union is a(n)________ shop security agreement.

A)closed
B)agency
C)dues checkoff
D)union
E)open

Question 18

The ________ Act specifically requires employers to bargain in good faith over mandatory bargaining issues.

A)Railway Labor
B)Norris-La Guardia
C)Wagner
D)Landrum-Griffin
E)Labor-Management Relations

Question 19

Also known as the Labor and Management Reporting and Disclosure Act,the ________ Act protects union members from possible wrongdoing on the part of their unions.Its thrust is to require all unions to disclose their financial statements.

A)Railway Labor
B)Taft-Hartley
C)Norris-LaGuardia
D)Landrum-Griffin
E)Labor-Management Relations

Question 20

What do employees seek to gain when they join a union?

Question 21

Identify the efforts that are commonly made by a union to organize a group of employees,and explain how collective bargaining proceeds with labor and management.

Question 22

Although organizing drives may be unsuccessful,when unions achieve their goal to become the exclusive bargaining agent,the next step is to ________.

A)hold a certification election
B)enter mediation
C)negotiate the contract
D)vote to accept the contract
E)administer the contract

Question 23

The concept that management is guaranteed the right to allocate organizational resources in the most efficient manner;to create reasonable rules;to hire,promote,transfer,and discharge employees;to determine work methods and assign work;to create,eliminate,and classify jobs;to lay off employees when necessary;to close or relocate facilities with a sixty-day notice;and to institute technological changes is referred to as ________.

A)steward responsibility
B)management rights
C)council responsibility
D)management responsibility
E)rights and responsibility

Question 24

The four issues that appear consistently throughout all labor contracts include all of the following EXCEPT ________.

A)wages
B)location
C)terms and conditions of employment
D)hours
E)grievance procedure

Question 25

Negotiation customarily begins with the union delivering to company officials a list of points they are willing to concede.

Question 26

Most people hear or read about collective bargaining only when a contract is about to expire or when negotiations break down.

Question 27

A process for negotiating a union contract and for administrating the contract after it has been negotiated is ________.

A)collective bargaining
B)grievance procedure
C)mediation
D)arbitration
E)conciliation

Question 28

An illegal strike where employees refuse to work during the term of a binding contract is called ________.

A)boycott
B)strike
C)wildcat strike
D)lockout
E)labor dispute

Question 29

On some occasions,union members may become so dissatisfied with the union's actions in representing them that they want to turn to another union or return to their nonunion status.In either case,the rank-and-file members petition the NLRB to conduct a(n)________.

A)mediation
B)representation decertification election
C)certification election
D)conciliation
E)arbitration

Question 30

Although the goal of contract negotiations is to achieve an agreement that is acceptable to all concerned parties,sometimes that goal is not achieved,negotiations break down,and a(n)________ is said to have occurred.

A)lockout
B)grievance
C)strike
D)impasse
E)protest

Question 31

The first step in the collective bargaining process for labor and management is to ________.

A)prepare for negotiation
B)negotiate
C)investigate
D)take a preliminary vote
E)open discussion

Question 32

The first stage of contract administration is ________.

A)implementing the contract
B)interpreting the contract
C)getting contract terms to union members and management
D)monitoring activities
E)isolating potential problems

Question 33

A labor union will not have a binding contract until it is submitted and ________.

A)arrives at a tentative agreement
B)receives management approval
C)goes to binding arbitration
D)sent to a mediation board
E)rank-and-file members vote to approve

Question 34

Once a contract is agreed upon and ratified,it must be ________.

A)sanctioned by both parties
B)recognized
C)put to a union vote
D)documented
E)administered

Question 35

One hundred percent of workers must sign authorization cards before efforts to organize a union may begin.

Question 36

Discuss the importance of the Wagner Act and the Taft-Hartley Act.

Question 37

When a majority vote is received in a representation certification election,the NLRB certifies the union and recognizes it as the exclusive ________.

A)union
B)union steward
C)resolution agent
D)negotiating organization
E)bargaining unit

Question 38

If employees become dissatisfied with a certified union they may petition the National Labor Relations Board to conduct a decertification election.

Question 39

The Racketeering Influenced and Corrupt Organizations Act (RICO)of 1970 serves a vital purpose in labor relations and its primary emphasis with respect to labor unions is to eliminate any influence exerted on unions by members of Congress.

Question 40

Describe the objectives and scope of the collective bargaining process.

Question 41

After a strike is underway,a form of protest referred to as picketing usually begins in an attempt to prevent dissident members of the union,members of other unions,and nonunionized workers from crossing the picket line to work.

Question 42

A technique whereby a neutral third party conducts a hearing to gather evidence from both labor and management is called ________.

A)arbitration
B)negotiation
C)fact finding
D)mediation
E)conciliation

Question 43

Negotiation is a form of compromise,and even though an oral agreement is achieved,it is not converted into a written contract.

Question 44

Explain the source and the importance of information used during the collective bargaining process.

Question 45

When ________ is employed to resolve an impasse,generally a panel of three individuals,one neutral and one each from the union and management,hears testimony from both sides.

A)interest arbitration
B)fact finding
C)interest mediation
D)conciliation
E)negotiation

Question 46

Explain the strategy of a lockout.

Question 47

A(n)________ in an impasse resolution situation attempts to pull together the common ground that exists and make settlement recommendations for overcoming the barriers that exist between the two sides.

A)arbitrator
B)fact finder
C)conciliator
D)mediator
E)negotiator

Question 48

In the public sector,a particular form of arbitration,called ________,is common.

A)interest arbitration
B)public conciliation
C)first-offer arbitration
D)public arbitration
E)final-offer arbitration

Question 49

Procedures designed to resolve disputes as quickly as possible and at the lowest level possible in the organization are known as ________ procedures.

A)arbitration
B)mediation
C)contract administration
D)conciliation
E)grievance

Question 50

Under ________ the role of a neutral third party is to keep the negotiations ongoing.

A)mediation
B)conciliation
C)arbitration
D)fact finding
E)negotiation

Question 51

Under ________ the role of the third party is to keep the negotiations ongoing.

A)arbitration
B)fact finding
C)mediation
D)conciliation
E)reconciliation