Deck 7: Emotional Messages

Question 1

According to the text, emotions are influenced by the following factors: culture, personality, gender, and _______.

A) age
B) race
C) location
D) relationships

Answer 1

D

Question 2

Another term for "emotional intelligence" is _______.

A) social intelligence
B) emotive competence
C) empathy
D) interpersonal competence

Answer 2

A

Question 3

The inability to engage in emotional communication is called _______.

A) dyssemia
B) dysphasia
C) reticence
D) shyness

Answer 3

dyssemia

Question 4

In the cognitive labeling theory, which of the following comes first?

A) You experience an emotion.
B) You respond physiologically.
C) An event occurs.
D) You interpret the emotion.

Question 5

Everyone wants Amy to leave her current relationship, but her boyfriend, Luke, threatens to harm himself. This is an example of _______.

A) emotional contagion
B) emotional blackmail
C) display rules
D) dyssemia

Question 6

The belief that "other people can hurt you physically, but only you can hurt yourself emotionally" is implied in the ________ theory of emotions.

A) James-Lange
B) emotional contagion
C) physiological responses
D) cognitive labeling

Question 7

In regard to emotions, ________ determine what is permissible in a situation.

A) display rules
B) phatic rules
C) context norms
D) expressions

Question 8

Emotional blackmail often creates _______.

A) resentment
B) cooperation
C) relationship healing
D) calm negotiation

Question 9

Jessie used an example of a family in need to get his listeners to give money to his charity. Jessie used _______.

A) a display rule
B) an emotional appeal
C) emotional blackmail
D) dysemmia

Question 10

Ignatio is very nervous about his upcoming biology exam; as a result, he studies extra hard and receives an excellent grade on the test. This scenario best demonstrates how emotions can _______.

A) be adaptive
B) occur in stages
C) use multiple channels
D) involve both body and mind

Question 11

The fact that you can express emotion through nonverbal gestures and text-based messages most accurately proves that emotional expression _______?

A) occurs in stages
B) is governed by display rules
C) uses multiple channels
D) may be adaptive or maladaptive

Question 12

According to a study on emotions in the workplace, which of the following is most accurate?

A) Women were more disapproving of those who cry on the job.
B) Men were more disapproving of those who cry on the job.
C) Women and men reported crying on the job in approximately equal amounts.
D) Women tend to feel better after crying while men feel worse.

Question 13

Although Donna has a lot of coworkers and acquaintances, she doesn't have anyone she can relate to on an intimate level. Donna is experiencing _______.

A) disconfirmation
B) emotional contagion
C) emotional isolation
D) static evaluation

Question 14

In regard to emotional expression, women have a tendency to _______.

A) cry more than men
B) use fewer facial expressions than men
C) talk less about emotions than men
D) smile less than men

Question 15

Research has shown that emotional ________ means emotions can spread from person to person.

A) leakage
B) appeals
C) contagion
D) blending

Question 16

Which of the following is an example of a blended emotion?

A) disgust
B) optimism
C) anticipation
D) fear

Question 17

Blowing up a small problem into a large one is called _______.

A) catastrophizing
B) beltlining
C) emotional contagion
D) enhancing

Question 18

According to the emotion wheel in the text, ________ is a combination of joy and trust.

A) liking
B) enthusiasm
C) love
D) respect

Question 19

According to the ________theory, an event occurs, you respond physiologically, you interpret this arousal, and you experience the emotion.

A) James-Lange
B) emotional contagion
C) cognitive labeling
D) emotional expression

Question 20

In the James-Lange theory of emotional stages, which event occurs last?

A) an event occurs
B) you respond physiologically
C) you interpret the arousal
D) you experience an emotion

Question 21

Purvi's husband has been diagnosed with terminal cancer. Her initial reaction is to assume there is still hope for treatment, or possibly the doctors have made a dire mistake. Which stage of grief is Purvi in?

A) Anger
B) Bargaining
C) Depression
D) Denial

Question 22

During the path to achieving emotional competence, what is the first step?

A) think positively
B) do what you enjoy
C) talk about your feelings
D) develop self-awareness

Question 23

The belief that expressing anger is healthier than bottling it up is called _______.

A) emotional contagion.
B) the anger management hypothesis.
C) the ventilation hypothesis.
D) emotional catharsis.

Question 24

As a result of the fundamental attribution error, what occurs when regarding the emotional behavior of women and men?

A) Men's anger is attributed to internal factors.
B) Women's anger is attributed to internal factors.
C) Men's anger is seen as less justifiable.
D) Women's anger is attributed to external factors.

Question 25

Our interpretations of an event can have a greater impact on our emotions than the actual event.

Question 26

When helping someone through grief, which of the following suggestions is detailed in the text?

A) It is acceptable to ignore leave-taking cues.
B) Try not to talk too much about the loss.
C) Give the person permission to grieve.
D) Encourage them to look on the bright side.

Question 27

Which of the following dyads best represents the obstacles to emotional expression detailed in the text?

A) Fear and love
B) Love and inadequate interpersonal skills
C) Inadequate interpersonal skills and fear
D) Fear and high intelligence

Question 28

Women talk more about emotions than men do.

Question 29

Rather than saying she is angry, Angie says, "I'm angry because someone yelled at me in traffic today." She is utilizing which step in achieving emotional understanding?

A) fundamental attribution error
B) strategic emotionality
C) being specific
D) thinking positively

Question 30

It is important to know, the text noted, that emotional expression has _______.

A) consequences
B) a negative function
C) a positive reception in the work place
D) little to no effect on relationships

Question 31

Joy,trust, disgust, and anger are examples of blended emotions.

Question 32

Emotional contagion can be unconscious or a conscious process.

Question 33

Bogey will not tell Laura that he loves her because he worries she will reject him. This is an example of _______.

A) emotional blackmail
B) strategic emotionality
C) fear hindering emotional expression
D) cognitive labeling theory

Question 34

Which of the following is suggested in relation to the ventilation hypothesis?

A) Venting anger is always healthier than bottling it up
B) Venting anger can actually make you feel angrier
C) Women express more anger than men
D) Anger is a maladaptive emotion that should be avoided

Question 35

Men are more likely to express ________ and ________ than women are.

A) disgust; sadness
B) jealousy; fear
C) anger; aggression
D) contempt; disgust

Question 36

People who are poor senders and receivers of emotions are likely to have relationship problems.

Question 37

Robert feels he cannot express his true emotions in public for fear of appearing weak. This is an example of _______.

A) the cowboy syndrome
B) the ventilation hypothesis
C) emotional repression
D) emotional intelligence

Question 38

Which of the following is an example of the use of an emotional appeal?

A) making someone feel guilty for not sharing something
B) expressing happiness for your friend's engagement
C) saying, "I love you"
D) crying after a melancholy movie

Question 39

In regard to expressing emotions, "owning feelings" means _______.

A) knowing you can't influence the emotions of others
B) taking responsibility for your feelings
C) taking control of your negative emotions
D) finding the root cause of your emotions.

Question 40

Research has shown that men are reluctant to provide sensitive emotional support because they _______.

A) don't want to get involved in someone else's problems
B) don't want to appear feminine
C) aren't inherently nurturing
D) lack the appropriate interpersonal skills

Question 41

Only men fall victim to the "cowboy syndrome."

Question 42

Many obstacles can stand in the way of someone clearly communicating his or her feelings.
Discuss two obstacles to emotional expression and give examples to illustrate each.

Question 43

Recall a time you experienced an intense emotional reaction. Describe the experience by explaining how mind, body, and culture played a part.

Question 44

Fear can be both adaptive and maladaptive.

Question 45

Explain the process of emotional contagion. Give an example of how this can occur in a small group setting.

Question 46

In describing your feelings, it is important to use "you-messages" instead of "I-messages."

Question 47

Explain how one single emotion (such as fear or anger) can be adaptive and maladaptive. Be sure to give examples.

Question 48

Everyone in the meeting was tense and angry. After joining the group, Joselyn found herself feeling tense and angry as well. This is an example of catastrophizing.

Question 49

Discuss three ways that men and women differ in their expression of emotions.

Question 50

When responding to someone who is grieving, it is important to distract the person from his or her grief.

Question 51

Darwin believed that expressing anger can increase it.

Question 52

Many people do not reveal their emotions because of fear of conflict.

Question 53

When responding to the emotions of others, it helps to redirect attention to your own similar experiences.

Question 54

Anger communication is NOT angry communication.

Question 55

An example of a primary emotion is surprise.

Question 56

Flexibility is an interpersonal skill that enables you to interact in different ways depending on the situation.

Question 57

Charles Darwin believed the best way to deal with anger was to "let it all hang out" and "tell it like it is."

Question 58

The text suggests that the current, preferred strategy for handling anger may be to reduce it rather than to vent it.

Question 59

When expressing emotions, it is important to avoid getting too specific.

Question 60

In cognitive labeling theory, the final stage is interpreting the emotional arousal and deciding what emotion you are experiencing.