Deck 13: Employment Opportunities

Question 1

Employees who disagree with anything in a performance review should have an opportunity to appeal the evaluation.

Answer 1

True

Question 2

The division of banks into departments is called

A)sectioning.
B)subdividing.
C) departmentalization.
D) compartmentalization.

Answer 2

C

Question 3

Which operational department provides critical technological support for the products and services the bank offers?

A)public relations department
B)technical department
C) trust department
D) accounting/finance department

Answer 3

B

Question 4

It is illegal for a bank to keep records of its employees' personal information, such as full name, address, and Social Security number.

Question 5

The first step in the hiring process for a bank is the job interview.

Question 6

If a good employee comes into work late for the very first time, he or she is most likely to

A)receive a verbal or informal warning.
B)receive a formal warning.
C) be fired.
D) be suspended without pay for three days.

Question 7

A public employment event at which a bank can present employment opportunities to a large number of people at one time is called a

A)vocational carnival.
B)job interview.
C) job fair.
D) cattle call.

Question 8

Which of the following is NOT a typical duty of a bank teller?

A)manage large sums of money placed in trust with the bank according to clients' wishes
B)prepare currency and coin for retail customers
C) sell savings bonds
D) balance the cash drawer daily

Question 9

Which of these is NOT an objective of an employee performance evaluation?

A)to identify an employee's interests and help set job goals
B)to provide a written record of employee performance
C) to recognize an employee's special talents
D) to verify the references and educational background an employee listed on the job application

Question 10

The marketing department of a bank provides support services such as bookkeeping and typing.

Question 11

Benefits involve matters such as hours of employment and time off for vacation, illness, and holidays.

Question 12

Which of the following is NOT a functional department of a bank?

A)financial planning department
B)personal banking department
C) human resources department
D) trust department

Question 13

Trust officers evaluate the financial condition of individuals and businesses seeking credit or a loan.

Question 14

The human resources department establishes a bank's policies and procedures for hiring, training, and evaluating employees.

Question 15

A bank's Personal Banking department is sometimes called Small Business Lending.

Question 16

This bank department provides financial and investment services to individuals and institutions.

A)brokerage department
B)insurance department
C) trust department
D) consumer lending department

Question 17

One way to ensure that employees are meeting the bank's goals is to make sure they understand their responsibilities and are performing at an expected level.

Question 18

An interview for a banking position

A)should never discuss salary.
B)should focus on job-related questions that help assess the candidate's suitability for the position.
C) is always conducted by the manager of the department in which the job is located.
D) is generally conducted right after the orientation process.

Question 19

Employees are never involved in the determination of a bank's performance standards; this is something management alone can establish.

Question 20

Which of the following is a title typically held by a bank officer?

A)bookkeeper
B)marketing coordinator
C) job analyst
D) controller

Question 21

Barley's Bakery electronically charged $1,500 of sales transactions. The credit card companies charge the bakery a 5 percent service fee. How much was deposited in Barley's account from these credit card sales?

Question 22

The ____________________ department of a bank provides support services such as bookkeeping and typing.

Question 23

The human resources department is sometimes referred to as the ____________________ department.

Question 24

Name at least four functional departments often found in a typical bank.

Question 25

____________________-based employment involves selecting the person with the best qualifications for a specific position.

Question 26

A job ____________________ is a formal document that identifies a job, its responsibilities, the work involved, and the education required.

Question 27

Meredith's Catering catered a large party for which the client paid $5,500 with a credit card. If Meredith deposited $5,115 in her bank account from the party, what is the credit card company's fee?

Question 28

Camilla's Beads and Gems deposited $2,304 in its account one week. All of the sales were purchased using a credit card that had a 4% fee. What was the total sales for the week?

Question 29

The ____________________ process welcomes new employees to the bank and helps them understand its policies and how it operates.

Question 30

The Dream Salon currently does not accept credit cards as payment for the hair and nail services it provides. The salon had $8,000 in sales in June. If the salon had accepted a popular credit card that charged a 5% fee, it would have had $9,000 in sales. How much more would the salon have been able to deposit it if had accepted this card?

Question 31

A verbal or __________ warning is the lowest level of employee discipline; this type of warning is typically given to an employee who commits a minor violation of company policy.

Question 32

____________________ provide operational support to the bank by keeping its financial records, either in books (ledgers) or in computer documents.

Question 33

Name at least five officers often found in large banks.

Question 34

Bank ____________________ fulfill the necessary management/oversight function.

Question 35

Name two characteristics especially important for bank employees.

Question 36

Performance ____________________ define for both supervisors and employees the expectations for completing a job's essential functions and tasks.

Question 37

Art's Painting Supplies had $20,000 in sales for the month of December. Its credit card company charged a 4% fee on these sales. What is the fee amount?

Question 38

A(n) ____________________ position is the most common one at a bank; these employees are likely to have the most contact with customers.

Question 39

The Party Store is considering accepting credit cards as payment from customers. The credit card companies charge a 3.5% fee on sales. Charge sales for the year are estimated to be $78,000. What would be the actual amount that The Party Store would deposit in its bank account?

Question 40

What is telecommuting? Which bank department would be in charge of establishing a policy for telecommuting for employees?

Question 41

​Identify examples of legal regulations that human resources employees should understand.

Question 42

What is an evaluation form?

Question 43

Give a brief job description of a bank's auditor.

Question 44

Which bank department is responsible for determining employee compensation? Briefly describe some ways this department establishes pay rates.

Question 45

​Name five items typically included in an employee's personnel file.

Question 46

Name three examples of gross misconduct that would lead to an employee's immediate dismissal.

Question 47

Why is it important for an employer to follow specific procedures when disciplining an employee?​

Question 48

List in correct order the steps involved in a bank's hiring process.

Question 49

​Under what circumstances would an employee be disciplined with a formal warning?

Question 50

Briefly describe the function of a bank's Treasury Management department.