Deck 5: Verbal and Nonverbal Skills

Question 1

The zone where people communicate at the nearest distance ranging from skin contact to 18 inches is referred to as

A) intimate.
B) personal.
C) social.
D) public.

Answer 1

A

Question 2

According to kinesics, which type of behavior can be very distracting to the other person, and such kinds of actions may be perceived as positive or negative depending on the other person?

A) Adaptors
B) Regulators
C) Illustrators
D) Chronemics

Answer 2

A

Question 3

Lang, a Korean, and Leslie, an American, are two team leaders at Croyston Inc. who were discussing how to maximize team effectiveness. Their conversation happened in front of their supervising manager, and their discussion did not end with any clear conclusion because both were vague about their points. Which statement best expresses the feelings of the manager after listening to their discussion, and why did their discussion not yield clear any logical conclusion?

A) Their discussion was lacking in planning and analysis, which are both required for successful communication.
B) Their discussion included perceptual differences, which adversely affected successful communication.
C) Their different cultures intruded in the discussion, which affected successful communication.
D) Their discussion did not have a purpose, which affected successful communication.

Answer 3

A

Question 4

Marie is a customer relationship executive at Freemont Inc. For the first six months, she struggled to communicate with her colleagues. She faced difficulties while interacting with clients, and was not as effective as her coworkers. Later, upon the suggestion of experts, Marie started reading journals and newspapers, writing down new words, and improving her vocabulary. What is the intention behind Marie's actions?

A) To use language effectively while communicating
B) To avoid jargon while communicating
C) To give directives for the accomplishment of tasks
D) To choose the setting for communication

Question 5

Financial constraints forced a company to renege on the promise of bonuses to all its employees. The HR manager was asked to draft a message to the employees that would explain the situation in hopes of not affecting morale. The e-mail acknowledged the employees' hard work and requested their support in the coming year. While some employees accepted the message positively, others were offended by it. Which term best describes the varied reaction to the e-mail?

A) Perception
B) Status
C) Territoriality
D) Proxemics

Question 6

Ann used to be nervous and afraid of speaking in front of large groups. She took tips from an expert, built up her confidence, and worked on her speaking style in hopes of becoming a confident speaker. What term best describes Ann's actions?

A) Anxiety management
B) Proxemics
C) Territoriality
D) Chronemics

Question 7

Each culture determines the use of time as they see fit. What is this phenomenon called?

A) Chronemics
B) Oculesics
C) Articulation
D) Kinesics

Question 8

According to kinesics, the involuntary "tearing up" of individuals can be classified under which behavior category?

A) Affect displays
B) Shared meanings
C) Adaptors
D) Regulators

Question 9

Rowan and Arnold applied for an open senior manager position at their company, and both cleared their technical interviews with ease. In the next round, they had to meet with the CEO. For the interview, Rowan wore a formal suit with a traditional tie, while Arnold dressed in casual attire. Although both were quite nervous, they hid their nervousness and impressed the CEO with their skills and experience. Furthermore, during their respective interviews, Rowan sat eight feet from the CEO whereas Arnold sat five feet from the CEO. However, Rowan was offered the position. Which factor tipped the scales in Rowan's favor, and why is this factor important?

A) Clothing and personal appearance; because it shows that you are aware of the importance of the meeting.
B) Proxemics; because it helps define anappropriate public space.
C) Effective communication; because it is an essential element at the time of interviews.
D) Effective way of managing anxiety; because it increases the confidence level of a person during meetings.

Question 10

During his presentation, Simon noticed that Mary was raising her eyebrows and looking at Justin. Justin responded with a shake of his head. Simon stopped the presentation and asked Mary if she needed any clarification. Mary replied by saying she was not sure the schedule took into account the series of holidays coming up, which would make the milestone difficult to achieve. Which type of communication did Mary use to interact with Justin?

A) Nonverbal
B) Verbal
C) Business
D) Effective

Question 11

Which element of a message explains the type of communication that creates anticipation of the outcome and influences future communication?

A) Relational
B) Content
C) Consequence
D) Perception

Question 12

Due to which factor do employees follow a set pattern such as always occupying the same place in a meeting or cafeteria?

A) Territoriality
B) Personal zone
C) Status
D) Perception

Question 13

Mickey asked the sales team for important data the afternoon before an emergency meeting with his boss. He also asked the team lead to generate the gross total and final report for the meeting. The team discussed important aspects of the sales and brainstormed until late evening. What act did the sales manager perform?

A) Giving directives
B) Making requests
C) Giving feedback
D) Making demands

Question 14

Despite being one of the top performing team members, Jimmy had not received a raise for two years. So, with performance reviews just around the corner, he confronted his manager in the company bathroom to present his case. Which key element of communication did Jimmy overlook?

A) Choosing the setting for communication
B) Using effective language
C) Setting achievable goals
D) Applying situational knowledge

Question 15

What term refers to characteristics of speech where one inadvertently communicates certain ideas to others through the sound of the voice rather than the use of words?

A) Paralanguage
B) Multi language
C) Foreign language
D) Euphemism

Question 16

A representative of the labor union was called to speak before a committee about the dangers faced by workers at a chemical factory. The committee was looking forward to hearing the representative's thoughts on the subject so they could take appropriate action to increase workers' safety. However, the representative panicked and mumbled his way through the speech. Which concept did the representative fail to display?

A) Management of anxiety
B) Implementation of message strategy
C) Situational knowledge
D) Architectural nonverbal communication

Question 17

What type of message includes orders, questions, and even confrontations?

A) Task
B) Maintenance
C) Human relations
D) Social conversation

Question 18

Name the type of communication where communicators must adapt their written and oral skills to fit the technology?

A) Verbal
B) Written
C) Nonverbal
D) Direct

Question 19

In which zone is touching close to impossible, the speaker receives no immediate feedback, and exaggerated gesturing is required from the participant?

A) Public
B) Intimate
C) Personal
D) Social

Question 20

Because of an upcoming deadline, the team leader is in constant touch with his team, asking for status updates, tracking pending activities, assigning and reassigning activities, and solving issues. What kind of message is the leader communicating to his team?

A) Task
B) Maintenance
C) Human relations
D) Organizational

Question 21

A newspaper faced allegations of publishing a half-baked story, and the issue led to a lawsuit. The editor learned that the journalist who wrote the story did not cover the background details of the news story. What should the reporter do to avoid such an issue in the future?

A) Provide complete information.
B) Be truthful.
C) Write with clarity.
D) Write in a pleasant manner.

Question 22

Examine the need for a person to disclose complete information to a lawyer or a doctor. How does it benefit the person and the professional? What constitutes an ethical and effective conversation?

Question 23

A flight attendant was called in for questioning following complaints of unpleasant service on a long-distance flight. The HR manager never gave her an opportunity to explain that she had been on two long-distance flights back-to-back and, hence, had been exhausted on that particular flight. Seeing that he was not listening to her, the flight attendant folded her hands and leaned back in her chair. This action effectively closed their communication. The flight attendant's action can be classified in which category of kinesics?

A) Regulator
B) Illustrator
C) Adaptor
D) Haptic

Question 24

Analyze the various techniques by which a person can manage his or her anxiety while communicating with others in an organizational setting.

Question 25

What nonverbal message does the architecture of an organization's building convey? Describe fixed space and movable architecture and the message it communicates to others.

Question 26

How can oculesics help during an interview?

Question 27

After a series of meetings between the presidents of two countries ended in deadlock, the respective foreign affairs secretaries were called in to negotiate terms of trade and commerce.The presidents were not willing to budge from their respective stances to find a middle ground that would benefit both parties. What was the primary cause for the deadlock in negotiations?

A) Mutual misunderstanding with disagreement
B) Shared meaning due to proxemics
C) Mutual misunderstanding with agreement
D) Architectural nonverbal communication due to territoriality

Question 28

The office manager helped the event management team organize the annual meeting. The HR manager recognized the person's flair for event management activities, and suggested the office manager take a three-week internship and join the event management team. What type of message did the HR manager convey?

A) Human relations
B) Task
C) Maintenance
D) Paralanguage

Question 29

Assess the various message tactics that can be used in business and professional settings.

Question 30

As part of a promotion for the awareness of communicable diseases in a rural area, Willy, a medical intern, was asked to educate the locals. After a small presentation, Willy asked a few questions to check their understanding of what he spoke about. The locals were not able to answer one single question as they were not familiar with most of the medical terms that Willy used in his presentation. This type of language is called

A) jargon.
B) a euphemism.
C) a tag question.
D) slang.

Question 31

How does paralanguage play a major role in personal and official communication? Why is paralanguage effective in interpreting communication?

Question 32

Examine the need for using language effectively, particularly in business and professional settings. Why is it important to think about the setting in which messages will be sent and received?

Question 33

Examine the different zones in proxemics and analyze the ethical issues involved in the workplace. Furthermore, examine the results of Hall's research assuming he had included women and foreseen the globalization of business.

Question 34

Examine the various guidelines that can help improve the effectiveness of verbal and nonverbal skills, which are necessary for effectual communication. Evaluate the relevance of such guidelines in the modern global workplace.

Question 35

How do an organization's messages serve the purpose of achieving success in its line of business?