Deck 6: Orienting, Training, and Developing Employees

Question 1

Why should all employees be reoriented to their organization?

A) to test how much they Bloom's Remember from their initial orientation
B) to remind them of policies and procedures introduced in the past
C) to ensure that existing employees know more than new hires
D) to inform them about ever-changing conditions within the organization

Answer 1

D

Question 2

What is the first objective of orientation?

A) to explain organizational goals and strategies
B) to evaluate new employees' skills
C) to give employees a positive start with the organization
D) to determine what training must be done

Answer 2

C

Question 3

Why must an organization's plans, policies, and procedures continually change?

A) to adapt to conditions that are always changing
B) to keep pace with new technology
C) to attract younger employees to organization
D) to confuse competitors about organization's focus

Answer 3

A

Question 4

Organizations may refer to "human capital" as their competitive advantage. What is human capital?

A) the combination of human knowledge and organizational support
B) individual learning and organizational development
C) organizational learning potential leading to organizational knowledge
D) core sets of knowledge and expertise that give an organization an edge over its competition

Question 5

Who is typically responsible for coordinating orientation activities and providing new employees with information about conditions of employment, pay, and benefits?

A) direct supervisor
B) line manager
C) HR department
D) senior employees

Question 6

Training emphasizes "what" and "how." What does orientation stress?

A) "where"
B) "who"
C) "why"
D) "when"

Question 7

What do many companies use to make orientation information more readily available to their employees?

A) intranets
B) line managers
C) the HR department
D) staff social activities

Question 8

According to employers, what is one benefit of formal orientation processes?

A) better employees
B) higher wages
C) facilitation of learning
D) less interpersonal conflict

Question 9

What is another term for employee onboarding?

A) development
B) recruitment
C) orientation
D) training

Question 10

What are the third and fourth steps in the instructional systems design approach to training?

A) program administration and evaluation
B) assessment and evaluation
C) development and implementation
D) design and transfer

Question 11

What are the first and fourth steps in the instructional systems design approach to training?

A) program administration and evaluation
B) needs assessment and evaluation
C) needs assessment and delivery
D) program design and delivery

Question 12

Which of the following is an example of an interpersonal or soft skill?

A) writing and speaking clearly
B) managing time effectively
C) being honest and ethical
D) using technology efficiently

Question 13

What are the phases of an instructional systems design approach to training?

A) organizational analysis, task analysis, person analysis, and performance analysis
B) needs assessment, program design, program development, training delivery, and evaluation of training
C) needs assessment, person assessment, program implementation, and evaluation
D) organization assessment, KSA assessment, person assessment, program delivery, and evaluation

Question 14

Which aspects of workplace health and safety should usually be addressed during orientation?

A) rights and responsibilities
B) employee risks
C) supervisor duties
D) HR obligations

Question 15

Software developers must stay constantly up-to-date with a range of software in order to remain competitive. Which phase of the instructional systems design approach to training addresses this need?

A) needs assessment
B) training delivery
C) training design
D) motivation assessment

Question 16

What are the second and third steps in the instructional systems design approach to training?

A) administration and evaluation
B) needs assessment and evaluation
C) training objectives and delivery
D) design and development

Question 17

How must training and development programs be structured in order to contribute to the organization's overall goals?

A) streamline organizational development
B) support organizational goals and strategies
C) enhance organizational performance
D) improve organizational analysis

Question 18

Increased productivity, improved employee morale, identification with the company, and reduced anxiety are all benefits of which HR process?

A) formal orientation
B) good hiring practices
C) effective job design
D) strong organizational development

Question 19

Organizations frequently refer to "intellectual capital" as their competitive advantage. What is intellectual capital?

A) the combination of human capital and organizational support
B) individual learning and organizational development
C) human capital and individual competencies
D) organizational learning potential leading to organizational knowledge

Question 20

Which term refers to the embedding of organizational values, beliefs, and accepted behaviours?

A) brainwashing
B) training
C) orientation
D) socialization

Question 21

A store received an excessive number of customer complaints. To which phase of the instructional systems design approach to training is this information particularly important?

A) needs assessment
B) training design
C) training delivery
D) Evaluation

Question 22

A manufacturing company provides team training as part of a team project to design a new product. Which phase of the instructional systems design approach to training is being used in this situation?

A) needs assessment
B) training design
C) training delivery
D) evaluation

Question 23

Which term refers to a needs assessment that reviews the activities of the work to determine the competencies needed?

A) job analysis
B) organizational analysis
C) task analysis
D) person analysis

Question 24

Experienced staff often make the best educators. They make very effective teachers for fellow staff through demonstrations. Which phase of the instructional systems design approach to training includes staff demonstrations?

A) needs assessment
B) training delivery
C) training design
D) training motivation

Question 25

A manager received an excessive number of customer complaints about the slow service of a few of their drive-thru counter crew. How might the manager gather a more complete picture of the potential training needs?

A) conduct organizational, task, and job analyses
B) complete a needs analysis by meeting with all the counter crew employees
C) design and evaluate a customer service training program
D) establish customer service training objectives

Question 26

Which of the following is an example of a common core skill that many employers look for in potential employees?

A) being open to working with a diverse group of people
B) being able to effectively manage conflict
C) being willing to commit to continuous learning
D) being able to use computer hardware and software

Question 27

A manager discovered that the ongoing customer complaints he had been receiving were all concerning a few members of the drive-thru counter crew. What levels of training analysis would be most helpful to the manager?

A) organizational and task analyses
B) organizational and person analyses
C) task and person analyses
D) organizational and job analyses

Question 28

"Employees trained in team methods will be able to demonstrate problem-solving skills within six months." What is this statement an example of?

A) set criteria
B) an objective
C) a pretest question
D) training delivery

Question 29

Which term refers to a needs assessment that examines the environment and strategy of the company to see where training emphasis ought to occur?

A) organizational analysis
B) individual analysis
C) task analysis
D) job analysis

Question 30

You've been asked to design a training program to meet specific training needs. What should be your first step?

A) creating a suitable training environment
B) determining the knowledge of the group
C) determining the instructional objectives
D) selecting the proper training method

Question 31

A manufacturing company provides training on an "as needed" basis and ensures that it is linked to actual work experiences. Which phase of the instructional systems design approach to training is being used in this situation?

A) needs assessment
B) training design
C) training delivery
D) evaluation

Question 32

An employee fell from a ladder and sprained his ankle. The manager is concerned and asks the question, "What knowledge, skills, and abilities do the employees need to prevent future ladder accidents?" Which phase of the instructional systems design approach to training is this question addressing?

A) needs assessment
B) training design
C) training delivery
D) evaluation

Question 33

Computer sales staff tend to be self-learners who prefer reading a manual and practicing on a computer. Which phase of the instructional systems design approach to training is being described?

A) needs assessment
B) training delivery
C) training design
D) training motivation

Question 34

What are three related issues that training design should focus on?

A) principles of learning, trainee motivation, and implementation
B) characteristics of instructors, needs analysis, and outcomes
C) instructional goals, trainee characteristics, and learning principles
D) trainees' readiness, motivation, and delivery

Question 35

Which term refers to an ongoing change in behaviour and thinking?

A) training
B) development
C) practice
D) learning

Question 36

What is the term for determining whether or not task performance is acceptable and studying the characteristics of individuals and groups that will be placed in the training environment?

A) person analysis
B) group and individual analysis
C) individual analysis
D) demographic analysis

Question 37

What strategy can managers use to ensure the training environment is conducive to learning?

A) Use positive and negative reinforcement.
B) Provide rewards and punishment.
C) Be flexible rather than adhere to structured objectives.
D) Have participants set personal goals.

Question 38

Organizational analysis, task analysis, and person analysis are part of what phase of the instructional systems design approach to training and development?

A) training and development
B) evaluation
C) goal analysis
D) needs assessment

Question 39

Kyle lets his staff them tell him what training they need and how best to do it. Which phase of the instructional systems design approach to training is this?

A) needs assessment
B) training delivery
C) training design
D) training motivation

Question 40

What two preconditions for learning affect the success of employees in training?

A) skill level and readiness
B) readiness and motivation
C) experience and skill level
D) motivation and experience

Question 41

What is one advantage of on-the-job training?

A) greater likelihood of transfer of learning to the job
B) structured training environment
C) well-defined job performance criteria
D) use of a wide variety of training methods

Question 42

Which principle of learning applies what is being learned to a sample issue?

A) focus on solving problems
B) transfer of training
C) whole learning
D) active practice and repetition

Question 43

Which of the following best defines employee training?

A) acquiring the skills, behaviours, and abilities to perform current work
B) learning the skills, behaviours, and abilities to perform future work or to solve an organizational problem
C) ensuring that employees continue to learn and grow
D) continuing the flow of instruction and suggestions from a manager

Question 44

Which of the following is a drawback to on-the-job training?

A) lack of a well-structured training environment
B) lower motivation of trainees
C) unpredictable nature of customers and clients
D) different personal experiences of supervisors

Question 45

What are two fundamental issues related to training design?

A) trainee motivation and conducting training
B) principles of learning and trainee readiness
C) training evaluation and principles of learning
D) instructional objectives and scheduling

Question 46

In the skilled trades, what type of training is used in which new workers entering the industry are given thorough instruction in the practical and theoretical aspects of the trade, both on and off the job?

A) vestibule training
B) co-operative training
C) apprenticeship training
D) internship training

Question 47

Which of the following best defines employee development?

A) developing the skills, behaviours, and abilities to perform current work
B) acquiring the skills, behaviours, and abilities to perform future work or to solve an organizational problem
C) increasing the abilities and capabilities of employees through a combination of activities
D) changing an employee's behaviour and thinking

Question 48

Which of the following are elements of an effective training program?

A) goal setting and active practice of the material being delivered
B) standardized delivery and exchanging ideas with other learners
C) behaviour modification and clear outcomes
D) clear outcomes and standardized delivery

Question 49

Which principle of learning encourages trainees to engage with one another and exchange ideas?

A) validation
B) activity
C) goal setting
D) focus on solving problems

Question 50

Which learning principle addresses the fact that people need to know why specific outcomes have been set?

A) modelling
B) relevance
C) goal setting
D) activity

Question 51

Which of the following best defines employee learning?

A) acquiring the skills, behaviours, and abilities to perform future work or to solve an organizational problem
B) ensuring that employees continue to learn and grow
C) continuing the flow of instruction and suggestions from a manager
D) changing an employee's behaviour and thinking

Question 52

Effective customer communication training involves a large behavioural component. What training method would be most effective?

A) on-the-job training
B) role playing
C) training by means of a CD-ROM
D) vestibule training

Question 53

What are instructional goals?

A) active practice and assessment
B) goal setting and evaluation
C) desired outcomes of a training program
D) breaking down obstacles to learning

Question 54

What are two learning principles that are important to the effectiveness of training programs?

A) active practice and goal setting
B) goal setting and pretests
C) standardized delivery and modelling
D) socialization and feedback

Question 55

Which commonly used employee training method is very often poorly implemented?

A) on-the-job training
B) simulation training
C) off-the-job training
D) classroom training

Question 56

Which of the following is part of effective on-the-job training?

A) length of training should be the same for every employee
B) each employee creates their own notes
C) training continues until the employee is comfortable working independently
D) explain aspect of job as things come up

Question 57

Which term refers to the theory that consequences of behaviour determine whether the behaviour will be repeated or discontinued?

A) behaviour modification
B) learning outcomes
C) trainee readiness
D) learning principles

Question 58

Which principle of learning is illustrated by giving students information on their learning progress through tests and verbal assessments?

A) relevance
B) feedback
C) validation
D) goal setting

Question 59

Which set of characteristics does a successful trainer have?

A) good communication skills and subject matter expertise
B) knowledge and strong research skills
C) enthusiasm and good research on the subject
D) a strong will and a thorough approach for facilitating student discussions

Question 60

Who plays a key role in ensuring that an employee is ready for specific training and that the training is suitable for the employee?

A) HR department
B) individual employee
C) manager
D) trainer

Question 61

What is the term for the effective application of principles learned through training to what is required on the job?

A) positive reaction
B) return on investment
C) confirmed learning
D) transfer of training

Question 62

How do organizations benefit from hiring student employees through college and university co-operative programs?

A) They can pay students minimum wage.
B) Students can be given assignments that other employees don't want.
C) Organizations get individuals with new ideas and energy.
D) Some students offer to work for no pay in exchange for experience.

Question 63

Which of the following is one of the methods for evaluating training?

A) impact
B) outcome
C) behaviour
D) motivation

Question 64

A small organization uses "smile sheets" to evaluate its classroom training. Which training evaluation method is being used?

A) reactions
B) learning
C) behaviour
D) results evaluations

Question 65

What type of on-the-job training is a manager engaging in when he or she provides a continuing flow of instructions, comments, and suggestions to the employee?

A) case study
B) role modelling
C) individual development
D) coaching

Question 66

Which method of training is used to train employees to operate aircraft, spacecraft, and other highly technical and expensive equipment?

A) simulation method
B) programmed instruction
C) Internship
D) vestibule method

Question 67

What is one of the fundamental criteria for evaluating training?

A) impact
B) results
C) outcome
D) motivation

Question 68

Which method of instruction uses systems that can track the progress of learners and then adjust or alter the training provided to suit the needs of the trainee?

A) computer-based training
B) computer-managed instruction
C) vestibule instruction
D) video simulation instruction

Question 69

Which type of training evaluation assesses how much employee learning occurs during the training program?

A) results
B) behaviour
C) reactions
D) learning

Question 70

Which training method provides a variety of work experiences to broaden the knowledge and understanding required to manage more effectively?

A) role modelling
B) lateral transfer
C) individual development
D) job rotation

Question 71

What are training programs attempting to do when they strive to make conditions in the training program as similar as possible to those on the job?

A) motivate trainees
B) create readiness
C) invoke reactions
D) transfer learning

Question 72

Which management training technique sees supervisory trainees handling real-life employee problems and receiving immediate feedback on their performance?

A) leaderless groups
B) management games
C) role playing
D) case studies

Question 73

A legal office uses exams to evaluate its legal assistant training program. Which training evaluation method is being used?

A) reactions
B) learning
C) behaviour
D) results

Question 74

Which training method helps managers learn how to analyze and synthesize facts and generally improve their decision-making skills?

A) action learning
B) self-directed learning
C) case studies
D) job rotation

Question 75

A financial institution tracks performance through customer sales after its sales training. Which training evaluation method is being used?

A) reactions
B) learning
C) behaviour
D) results

Question 76

Which of the following are common training methods used in e-learning?

A) lectures, demonstrations, and films
B) books, manuals, and video conferencing
C) simulations, case studies, and films
D) computer-based training, virtual classrooms, and interactive TV

Question 77

Which term refer to an employee being groomed to take over the supervisor's job by gaining experience in handling important job functions?

A) understudy assignment
B) coaching
C) mentoring
D) role modelling

Question 78

Which type of training presents trainees with the opportunity to perform under pressure and to learn from their mistakes?

A) internship
B) vestibule method
C) on-the-job
D) apprenticeship

Question 79

Which of the following is one of the methods for evaluating training?

A) learning
B) motivation
C) outcome
D) contribution

Question 80

A bank uses performance reviews to evaluate its financial training modules. Which training evaluation method is being used?

A) reactions
B) learning
C) behaviour
D) results