Deck 1: Introduction to Systems Analysis and Design

Question 1

A mission-critical system is one that is unimportant to a company's operations.

Answer 1

False

Question 2

System software controls the flow of data,provides data security,and manages network operations.

Answer 2

True

Question 3

The responsibilities of a systems analyst at a small firm are exactly the same as those at a large corporation.

Answer 3

False

Question 4

Tools make it easier to build an information system,thereby boosting IT productivity and improving the quality of the finished product.

Question 5

A large concentration of networked computers working together is called a data ranch.

Question 6

In a knowledge management system,a knowledge base consists of logical rules that identify data patterns and relationships.

Question 7

After developing a model,many CASE tools can generate program code,which impedes and slows down the implementation process.

Question 8

Network administration includes hardware and software maintenance,support,and security.

Question 9

Most large companies require systems that combine transaction processing,business support,knowledge management,and user productivity features.

Question 10

Assistive technology refers to the combination of hardware,software,and services that people use to manage,communicate,and share information.

Question 11

Hardware consists of everything in the physical layer of the information system.

Question 12

User support provides users with technical information,training,and productivity support.

Question 13

Since middle managers focus on a longer time frame,they need less detailed information than top managers,but somewhat more than supervisors who oversee day-to-day operations.

Question 14

When planning an information system,a company must consider how a new system will interface with older systems,which are called horizontal systems.

Question 15

Examples of company-wide applications,called legacy applications,include order processing systems,payroll systems,and company communications networks.

Question 16

In an information system,data is information that has been transformed into input that is valuable to users.

Question 17

Most firms give their IT budgets a low priority in good economic times.

Question 18

Many companies find that a trend called empowerment,which gives employees more responsibility and accountability,improves employee motivation and increases customer satisfaction.

Question 19

Application software consists of programs that support day-to-day business functions and provide users with the information they need.

Question 20

Transaction processing (TP)systems are inefficient because they process a set of transaction-related commands individually rather than as a group.

Question 21

Traditional relational models are still used,but so-called NoSQL databases are gaining in popularity due to their ability to scale to extremely large and unstructured datasets.

Question 22

Business support systems _____.

A) provide job-related information support to users at all levels of a company
B) simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
C) process data generated by day-to-day business operations
D) include email,voice mail,fax,video conferencing,word processing,automated calendars,database management,spreadsheets,and integrated mobile computing systems

Question 23

Object-oriented methods provide an easy transition to O-O programming languages such as C++,Java,and Swift.

Question 24

A _____ is an overview that describes a company's overall functions,processes,organization,products,services,customers,suppliers,competitors,constraints,and future direction.

A) business matrix
B) business profile
C) business index
D) business glossary

Question 25

Internet-based commerce is called _____ and includes two main sectors: B2C (business-to-consumer)and B2B (business-to-business).

A) electronic commerce
B) network-oriented commerce
C) virtual trading
D) online trading

Question 26

_____ technology uses high-frequency radio waves to track physical objects.

A) Redundant array of independent disks (RAID)
B) Radio frequency identification (RFID)
C) Enterprise resource planning (ERP)
D) Management information system (MIS)

Question 27

When planning an information system,a company must consider how a new system will interface with older systems,which are called _____.

A) enterprise applications
B) network operating systems (NOS)
C) operating applications
D) legacy systems

Question 28

Business process modeling notation (BPMN)includes standard shapes and symbols to represent events,processes,workflows,and more.

Question 29

A business profile is a specific set of transactions,events,and results that can be described and documented.

Question 30

Transaction processing (TP)systems _____.

A) provide job-related information to users at all levels of a company
B) simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
C) process data generated by day-to-day business operations
D) include email,voice mail,fax,video conferencing,word processing,automated calendars,database management,spreadsheets,and integrated mobile computing systems

Question 31

Knowledge workers and team leaders are included in the top level of the organizational model.

Question 32

_____ enabled computer-to-computer transfer of data between companies,usually over private telecommunications networks.

A) Electronic data interchange (EDI)
B) Radio frequency identification (RFID)
C) Enterprise resource planning (ERP)
D) Object-oriented (O-O)analysis

Question 33

The structure of the IT department varies among companies,as do its name and placement within the organization.

Question 34

Which is one of the main sectors of ecommerce?

A) C2C (consumer-to-consumer)
B) B2C (business-to-consumer)
C) C2B (consumer-to-business)
D) BPM (business process model)

Question 35

For complex models,analysts can choose computer-based modeling tools that use _____,which includes standard shapes and symbols to represent events,processes,workflows,and more.

A) electronic data interchange (EDI)
B) joint application development (JAD)
C) business process modeling notation (BPMN)
D) rapid application development (RAD)

Question 36

A _____ graphically displays one or more business processes,such as handling an airline reservation,filling a product order,or updating a customer account.

A) business matrix model (BMM)
B) business process model (BPM)
C) business indexing model (BIM)
D) business strategic model (BSM)

Question 37

When companies first installed word processing systems,managers expected to reduce the number of employees as office efficiency increased.

Question 38

On mobile devices,the user interacts with the system with an app,but the same back-end services are accessed as when the user interacts with a web page.

Question 39

When one is using a transaction processing system,if a single element of a transaction fails,the system will skip the corrupt element and continue to process the rest of the transaction.

Question 40

The waterfall model emphasizes interactivity among the phases.

Question 41

One of the disadvantages of _____ methods of system development is that the overall project might be subject to scope change as user requirements change.

A) object-oriented analysis
B) agile
C) structured analysis
D) rapid application development

Question 42

A(n)_____ uses various symbols and shapes to represent data flow,processing,and storage.

A) process flow diagram
B) object model
C) data flow diagram
D) network model

Question 43

In a(n)_____ model,the result of each phase is called a deliverable,which flows into the next phase.

A) interactive
B) iterative
C) waterfall
D) spiral

Question 44

In a typical company organizational model,middle managers _____.

A) develop long-range plans,called strategic plans,which define the company's overall mission and goals
B) provide direction,necessary resources,and performance feedback to supervisors and team leaders
C) oversee operation employees and carry out day-to-day functions,coordinating operational tasks and people
D) include users who rely on transaction processing (TP)systems to enter and receive the data they need to perform their jobs

Question 45

Identify a method of developing systems that is well-suited to traditional project management tools and techniques.

A) Object-oriented analysis
B) Adaptive method
C) Structured analysis
D) Rapid application development

Question 46

The _____ usually begins with a formal request to the IT department,called a systems request,which describes problems or desired changes in an information system or a business process.

A) systems design phase
B) systems planning phase
C) systems support and security phase
D) systems analysis phase

Question 47

In a typical organizational model,top managers _____.

A) develop long-range plans,called strategic plans,which define a company's overall mission and goals
B) provide direction,necessary resources,and performance feedback to supervisors and team leaders
C) oversee operation employees and carry out day-to-day functions,coordinating operational tasks and people
D) include users who rely on transaction processing (TP)systems to enter and receive the data they need to perform their jobs

Question 48

User productivity systems _____.

A) provide job-related information to users at all levels of a company
B) simulate human reasoning by combining a knowledge base and inference rules that determine how the knowledge is applied
C) process data generated by day-to-day business operations
D) include groupware programs that enable users to share data,collaborate on projects,and work in teams

Question 49

Structured analysis is a traditional systems development technique that uses a series of phases,called the _____,to plan,analyze,design,implement,and support an information system.

A) object-oriented (O-O)analysis
B) systems development life cycle (SDLC)
C) transaction processing (TP)system
D) enterprise resource planning system (ERP)

Question 50

_____ is a systems development technique that tests system concepts and provides an opportunity to examine input,output,and user interfaces before final decisions are made.

A) Scrum
B) Prototyping
C) Modeling
D) Rapid application development

Question 51

The _____ method of developing systems produces code that is modular and reusable.

A) object-oriented analysis
B) adaptive
C) structured analysis
D) rapid application development

Question 52

During the _____ of the systems development life cycle (SDLC),a new system is constructed.

A) systems planning phase
B) systems support and security phase
C) systems design phase
D) systems implementation phase

Question 53

_____ is a systems development technique that produces a graphical representation of a concept or process that systems developers can analyze,test,and modify.

A) Prototyping
B) Rapid application development
C) Scrum
D) Modeling

Question 54

A _____ describes the information that a system must provide.

A) process model
B) data model
C) business model
D) network model

Question 55

In a systems development life cycle (SDLC)model,the purpose of the _____ is to create a physical model that will satisfy all documented requirements for the system.

A) systems implementation phase
B) systems planning phase
C) systems analysis phase
D) systems design phase

Question 56

Structured analysis is called a(n)_____ technique because it focuses on processes that transform data into useful information.

A) iterative
B) process-centered
C) inferred
D) model-specific

Question 57

A(n)_____ shows the data that flow in and out of system processes.

A) process model
B) object model
C) business model
D) network model

Question 58

In a systems development life cycle (SDLC)model,the purpose of the _____ is to build a logical model of the new system.

A) systems analysis phase
B) systems implementation phase
C) systems design phase
D) systems support and security phase

Question 59

Knowledge management systems use a large database called a(n)_____ that allows users to find information by entering keywords or questions in normal English phrases.

A) inference engine
B) knowledge base
C) knowledge database management system
D) inference manager

Question 60

Which method of system development stresses intense team-based effort and reflects a set of community-based values?

A) Object-oriented analysis
B) Agile method
C) Structured analysis
D) Rapid application development

Question 61

Many hardware and software companies offer _____ for IT professionals,which verifies that an individual demonstrated a certain level of knowledge and skill on a standardized test.

A) spot identification
B) certification
C) education
D) accreditation

Question 62

The systems implementation phase of the systems development life cycle (SDLC)includes an assessment,called a _____,to determine whether the system operates properly and if costs and benefits are within expectation.

A) systems estimation
B) systems verification
C) systems validation
D) systems evaluation

Question 63

Many large IT departments use a(n)_____ team that reviews and tests all applications and systems changes to verify specifications and software quality standards.

A) beta testing
B) quality assurance
C) alpha testing
D) acceptance verifier

Question 64

_____ design and construct web pages,monitor traffic,manage hardware and software,and link web-based applications to a company's information systems.

A) User support specialists
B) Database administrators
C) Web support specialists
D) Network administrators

Question 65

Discuss the pros and cons of object-oriented analysis.

Question 66

Who is a knowledge worker,and why is this kind of worker required by successful companies?

Question 67

Discuss the pros and cons of structured analysis.

Question 68

In object-oriented analysis,an object is a member of a(n)_____,which is a collection of similar objects.

A) property
B) class
C) message
D) instance

Question 69

The _____ group typically provides leadership and overall guidance,but the systems themselves are developed by teams consisting of users,managers,and IT staff members.

A) web support
B) application development
C) systems support
D) database administration

Question 70

Discuss the pros and cons of agile methods.

Question 71

Explain what is meant by "corporate culture." Why is it important?

Question 72

A(n)_____ investigates,analyzes,designs,develops,installs,evaluates,and maintains a company's information systems.

A) application developer
B) database administrator
C) network administrator
D) systems analyst

Question 73

It is a new day at the firm.Roark has been in place for a few weeks,strengthening the communications skills of his employees,getting them to work much better together.Now,the challenge that he faces is not an internal one;it lies with the client,which is increasingly incapable of sticking with decisions.Roark,based on his past experience with other clients like this,is afraid that the client will throw them a curveball and want to make changes late in the game-but that they also will be unwilling to absorb the costs of those changes.For this reason,which method of development will Roark eliminate?

A) Structured analysis
B) Agile/adaptive methods
C) Object-oriented analysis
D) Rapid application development

Question 74

_____ provides vital protection and maintenance services for system hardware and software,including enterprise computing systems,networks,transaction processing systems,and corporate IT infrastructure.

A) User support
B) Database administration
C) Systems support and security
D) Network administration

Question 75

During the _____ of the systems development life cycle (SDLC),the IT staff maintains,enhances,and protects the system.

A) systems support and security phase
B) systems implementation phase
C) systems analysis phase
D) systems planning phase

Question 76

In object-oriented design,built-in processes called _____ can change an object's properties.

A) methods
B) functions
C) attributes
D) features

Question 77

In object-oriented analysis,objects possess characteristics called _____.

A) properties
B) orientations
C) classes
D) inheritances

Question 78

Agile methods typically use a(n)_____ ,which represents a series of iterations based on user feedback.

A) incremental model
B) extreme model
C) spiral model
D) evaluative model

Question 79

After spending a week getting to know the members of the team,including their strengths and weaknesses,and what has worked well (and not so well)for this particular team in the past,Roark realizes that one theme keeps recurring: the team has particularly weak communications skills.Which method is Roark least likely to use,given that he knows about the disadvantages of each method?

A) Structured analysis
B) Agile/adaptive methods
C) Object-oriented analysis
D) Rapid application development

Question 80

A _____ answers questions,troubleshoots problems,and serves as a clearinghouse for user problems and solutions.

A) user support specialist
B) database administrator
C) web support specialist
D) network administrator