Deck 7: Training

Question 1

Our needs assessment reveals that few of our employees can deal with the new e-mail system.What level of needs assessment have we conducted?

A)person
B)task
C)job
D)organization

Answer 1

person

Question 2

Training is only necessary for new employees.

Answer 2

False

Question 3

You are designing new training sessions for the employees of New Millennium Enterprises and are concerned about whether they will transfer the training to their jobs.Therefore as you design the training sessions you recall that you learned in your I/O psychology class that enhanced transfer of training is affected by numerous factors.Which of the following is NOT one of these factors?

A)trainee characteristics.
B)the design of the training.
C)the type of work environment.
D)reactions criteria

Answer 3

reactions criteria

Question 4

As the newly hired training coordinator for New Millennium Enterprises you are charged with making sure that all employees have the necessary skills to complete their jobs efficiently.Your first step in developing an organizational training program is to

A)Design effective training sessions on a broad variety of skills.
B)Conduct a needs assessment of the skills needed by the people and the organization.
C)Deliver a set of pre-developed training sessions until you learn the company culture.
D)Administer a test to trainees to determine what they learned in training.

Question 5

Organizations hope that employees will apply to their jobs what they learn during training.This is called

A)learning criteria.
B)transfer of training.
C)validity generalization.
D)reactions criteria.

Question 6

A _____________________needs assessment is concerned with the objectives of the organization and how they are addressed by the performance of employees.

A)person level
B)task level
C)job level
D)organization level

Question 7

Goldstein (1993)claims that needs assessments should focus on three levels.What are the three levels?

A)person,task,job
B)task,job,organization
C)job,organization,person
D)organization,task,person

Question 8

Once we have conducted our needs assessment and know what training is needed,what must we do before we can design the training?

A)Choose an evaluation design
B)Set objectives
C)Pick training methods
D)Deliver training

Question 9

Our needs assessment reveals that all employees must use electronic mail to communicate within and outside the organization.What level of needs assessment have we conducted?

A)person
B)task
C)job
D)organization

Question 10

What level of a needs assessment is concerned with how well job applicants or present employees are able to do job tasks?

A)person
B)task
C)job
D)organization

Question 11

The last step in developing an effective training program is:

A)Deliver the training.
B)Design the training.
C)Evaluate the training.
D)Conduct needs assessment.

Question 12

Our needs assessment reveals that customer satisfaction is a major goal of New Millennium Enterprises,so we decide to focus on training of customer relations skills.What level of needs assessment have we conducted?

A)person
B)task
C)job
D)organization

Question 13

A statement describing how the training objectives can be assessed is known as a

A)performance criterion.
B)learning criterion.
C)training criterion.
D)results criterion.

Question 14

The first step in developing an effective training program is:

A)Deliver the training.
B)Design the training.
C)Evaluate the training.
D)Conduct needs assessment.

Question 15

The text discusses five steps to developing an effective training program,all but one step falls within the domain of I/O psychology.Which of the following does NOT usually fall within the domain of 1/0 psychology?

A)Conduct a training needs assessment
B)Design the training
C)Deliver training
D)Evaluate training

Question 16

Training objectives should be based on:

A)higher level management opinion.
B)the results of the training evaluation.
C)the expertise of the trainer.
D)the results of the needs assessment.

Question 17

Transfer of training

A)usually only occurs when elaborate training methods have been used.
B)is demonstrated when an employees uses a newly trained skill on the job.
C)does not occur with cognitive abilities training.
D)is part of needs assessment

Question 18

People's preferences for different types of training are considered a

A)trainee characteristic.
B)factor that affects training design.
C)work environment factor.
D)results criteria

Question 19

Which of the following describes training criteria?

A)They serve as the basis for the design of organizational training.
B)They serve as the standards against which training programs can be evaluated.
C)They should be based on the results of a needs assessment.
D)All of the above

Question 20

Which of the following information is gathered during the needs assessment phase of designing an organizational training program?

A)The goals of the organization.
B)The abilities of the employees in the organization.
C)The tasks required to complete all of the jobs in the organization.
D)All of the above

Question 21

You sign up for a correspondence course that is self-paced and does not use an instructor.What type of training method is being used?

A)Role play
B)Autoinstruction
C)Modeling
D)Simulation

Question 22

What type of training involves the presentation of materials using an audio or videotape?

A)Audiovisual instruction
B)Autoinstruction
C)Modeling
D)Simulation

Question 23

Which of the following is an example of massed training?

A)Practicing your musical instrument daily for 1 hour at a time.
B)Cramming for a test.
C)Reading a few pages of your textbook each night.
D)Learning to play tennis in half hour increments for three weeks.

Question 24

Which training method provides the highest level of feedback?

A)audiovisual instruction
B)conference
C)lecture
D)role playing

Question 25

Which type of training method has the advantage of giving the trainees the most immediate practice of new skills?

A)audiovisual instruction
B)autoinstruction
C)conference
D)simulation

Question 26

Your instructor prefers to use a type of training that involves meetings of trainees with a trainer to discuss the material in question.A free flow of ideas between trainees and trainer then follows.What type of training does your instructor prefer?

A)Modeling
B)Autoinstruction
C)Conference
D)Simulation

Question 27

In designing a new training session for the employees at New Millennium Enterprises you decide to have your trainees watch someone perform a task and then have them perform the same task.What type of training have you used?

A)Autoinstruction
B)Conference
C)Simulation
D)Modeling

Question 28

Without __________ it is doubtful that learning can occur at all because trainees can't tell if they are learning the correct material.

A)feedback.
B)overlearning.
C)identical elements.
D)automaticity.

Question 29

Often employees do not use the skills they learned in a training session once they go back to their job.This may occur because

A)supervisors may not support the application of skills learned in training.
B)they encounter many opportunities to apply their new skills on the job.
C)training sessions are always too short and do not allow for enough time to practice the new skills.
D)the organization failed to implement a pretest-posttest design.

Question 30

Audiovisual instruction has the added advantage over traditional lecture because

A)often they use a variety of techniques to present the material.
B)they can be presented to a large group of trainees at once.
C)they are self-paced and do not use an instructor.
D)the trainee pretends to do the task

Question 31

Often,because the job being trained is a difficult one,the training program will break the job into components,which are learned one at a time.This type of training is called

A)part training.
B)whole training.
C)spaced training.
D)massed training.

Question 32

When the required responses in the training situation are identical to those in the job situation,we say the training program includes which of the following design factors?

A)General principles
B)Identical elements
C)Overlearning
D)Sequencing

Question 33

The most popular form of training involves an oral presentation by a trainer to a group of trainees,and is very efficient.This type of training is called

A)audiovisual instruction.
B)lecture.
C)autoinstruction.
D)modeling.

Question 34

It has been suggested that organizations should teach employees the underlying principles for tasks rather than the tasks themselves to facilitate adaptation to future changes in the job.

Question 35

When trainees consolidate new knowledge such that they can use what they have learned with little thought,_________________ has occurred.

A)autoinstruction
B)modeling
C)automaticity
D)feedback

Question 36

Which of the following would NOT be used to encourage positive transfer of training?

A)The use of general principles.
B)The use of identical elements.
C)The use of overlearning.
D)The use of pretest-posttest design.

Question 37

Which type of training method is best used when a large number of people must be trained at the same time?

A)On the job training
B)Role play
C)Modeling
D)Lecture

Question 38

You are given an introduction to the principles of computer design during a computer training session.This information is included because of the importance of

A)feedback.
B)general principles.
C)identical elements.
D)overlearning.

Question 39

An apprenticeship is an example of what type of training?

A)conference
B)modeling
C)on-the-job
D)role playing

Question 40

training is more efficient,but is more effective in the long run.

A)Part;whole
B)Whole;part
C)Massed;spaced
D)Spaced;massed

Question 41

Success Community College has been having problems with turnover in its registration department because the supervisors are rude to the employees.SCC institutes a training program that teaches supervisors how to treat employees with respect.At the end of the session the supervisors are given an exam on the material.This is an example of what type of criteria?

A)reactions
B)learning
C)behavior
D)results

Question 42

Which of the following statements about mentoring is true?

A)Assigned mentorships don't always work as well as those that develop naturally.
B)Mentors tend to have lower job performance and satisfaction.
C)In general,female mentors are more likely to give career assistance than male mentors.
D)Men and women are equally likely to receive emotional support from a mentor.

Question 43

Executive coaches primarily provide emotional support and inspiration to executives.

Question 44

The five steps for evaluating a training program do NOT include

A)setting criteria.
B)choosing a design.
C)analyzing and interpreting results.
D)conducting a performance appraisal of the trainees.

Question 45

According to an I/O psychologist training is not complete until which of the following are completed?

A)The trainee uses the trained skill efficiently and effectively 65 % of the time.
B)The trainee's performance appraisal increases by 10 %.
C)The training program has been evaluated.
D)The training criteria have been established.

Question 46

A major identified concern surrounding executive coaching is that

A)executives may become too dependent on their coaches
B)executive coaches are not credentialed
C)executive coaches may gain too much power within the organization.
D)All of the above

Question 47

New Millennium Enterprises institutes a training program that teaches employees how to treat customers with respect.Three weeks later the trained employees are observed at work to see how they treat their customers.This is an example of a _________ criterion.

A)reactions
B)learning
C)behavior
D)results

Question 48

Behavior and results criteria are both examples of what level of criteria?

A)performance-level
B)training-level
C)trainee-level
D)organization-level

Question 49

You must design a new training program to teach your co-workers a new task.Which of the following is the best way to present new material when trying to train a group of people?

A)Use an oral presentation.
B)Use written materials.
C)Have them practice it.
D)It depends on the content of training and on attributes of the trainees.

Question 50

Quick Burger,Inc.has been having problems with turnover because the supervisors are rude to the employees.Quick Burger institutes a training program that teaches supervisors how to treat employees with respect.At the end of the session,the trainer asks the participants how much they liked the training program.This is an example of what type of criteria?

A)reactions
B)learning
C)behavior
D)results

Question 51

Formal mentoring programs have been found to work just as well as those that develop more naturally.

Question 52

Which of the following situations would be best suited for use of a lecture type of training session?

A)Training secretaries on the use of a new e-mail system.
B)Training doctors on new malpractice laws.
C)Training someone on new glass blowing techniques.
D)Training customer service technicians in the use of new computer software.

Question 53

While training to be a manager,Sue pretends to give feedback to an employee.This is an example of what type of training?

A)on-the-job
B)role playing
C)autoinstruction
D)overlearning

Question 54

Which is the first step in evaluating a training program?

A)collect data
B)choose a design
C)choose measures
D)develop criteria

Question 55

Before training begins,trainees are given a test to assess their knowledge and skills.At the end of training,they are given another test to assess their knowledge and skills.What evaluation design was used?

A)control group
B)pretest-posttest
C)posttest only
D)all of the above follow this basic design

Question 56

Several benefits of electronic training,or e-learning,have been identified.Which of the following is NOT one of these benefits?

A)E-learning allows the learner to have a lot of control over the training process.
B)E-learning allows the organization to rapidly develop and modify training programs.
C)E-learning allows employees to select which trainings will be best meet their needs and interests.
D)E-learning allows training to be easily customized to the individual trainee's needs.

Question 57

Which of the following describes a disadvantage of E-learning?

A)It is difficult to customize e-learning to meet individual employee needs.
B)Learners often have little control over when and where the training is delivered.
C)Employees must be absent to attend the training.
D)Because it is self-paced,it is difficult to motivate trainees who have little intrinsic interest.

Question 58

Mentoring has been associated with which of the following outcomes for protégés?

A)better job performance
B)quicker promotion
C)better job attitudes
D)All of the above

Question 59

_________ reentering the workforce face certain challenges,such as having an unfinished education,lack of marketable skills,and PTSD.

A)Military veterans
B)Victims of domestic violence
C)High school graduates
D)Graduate students

Question 60

New Millennium Enterprises (NME)has been having problems with turnover because the supervisors are rude to the employees.NME institutes a training program that teaches supervisors how to treat employees with respect.Six months later the organization checks to see if the rate of turnover has gone down.This is an example of what type of criteria?

A)reactions
B)learning
C)behavior
D)results

Question 61

At which criteria level is it most important to observe a significant change in order to conclude that a training program is effective?

A)Performance
B)Learning
C)Reactions
D)Training

Question 62

What is the last step in evaluating a training program?

A)collect data
B)choose a design
C)choose measures
D)analyze and interpret results

Question 63

You find that your training program is effective at the training level,but not the performance level.You should

A)continue using the training program.
B)eliminate the training program.
C)modify the training program.
D)do nothing

Question 64

The major disadvantage of the pretest-posttest design is that

A)the observed changes may be due to factors other than the training.
B)it is hard to get enough people to train.
C)nobody wants to be in the control group.
D)reactions criteria don't tell you what the trainees learned.

Question 65

You have conducted an evaluation study of the new training program at New Millennium Enterprises.You have measured all criteria levels.You can conclude that the training is effective if the evaluation shows that it works at which of the following levels?

A)Reactions
B)Performance
C)Learning
D)Training

Question 66

Which statistic should be used to analyze data from a pretest-posttest design or a control-group study?

A)the Mean
B)a Correlation
C)a T-test
D)an ANOVA

Question 67

Which of the following statements is correct about designs used to evaluate training?

A)The pretest-posttest design is superior to the control group design.
B)The control group design is superior to the pretest-posttest design.
C)The pretest-posttest and control group designs are both worthless.
D)The pretest-posttest and control group designs are equally effective.

Question 68

In evaluating the effectiveness of your training program you use a design that compares trainees with a group of employees who have not received the training.You have used what type of design to evaluate your training?

A)pretest-posttest
B)control group design
C)posttest-only
D)reactions criteria