Deck 8: Interpersonal Communication

Question 1

Interpersonal communication has been revolutionized by

A) computers.
B) cell phones.
C) hand-held devices
D) all of these.

Answer 1

D

Question 2

The important cognitive processes in the transmission of messages are that

A) the speaker encodes their ideas and the receivers decode them.
B) the message is decoded by the speaker.
C) the receiver must encode the message from the speaker.
D) the receiver must decode the noise and place it in context.

Answer 2

A

Question 3

When we speak with each other in person,the channels of the message are

A) sound.
B) facial expressions.
C) may be inconsistent.
D) all of these.

Answer 3

D

Question 4

It is a good idea to set your social network site privacy profile

A) so that it cannot be read,accessed,or searched by strangers.
B) to reflect your true self.
C) friends of friends.
D) open so more people can find you easily.

Question 5

Which of the following is NOT an essential feature of the interpersonal communication process?

A) The sender
B) The receiver
C) Personal space
D) Noise

Question 6

Which of the following is NOT a contextual component of the communication process.

A) mood.
B) cultural background.
C) physical place.
D) message content.

Question 7

The person to whom the message is targeted is called

A) the channel.
B) the sender.
C) the context.
D) the receiver.

Question 8

Betty is talking to Bill who has been having some difficulty with his hearing after forty years of playing in a rock and roll band.Betty and Bill must pay special attention to the ____ factor of noise.

A) environmental
B) physical
C) physiological
D) psychological

Question 9

Which of the following is NOT listed as a basic guideline for cell phone use in public?

A) Put your cell phone on vibrate or silent mode.
B) Keep calls short.
C) Use a catchy tune as a ring tone.
D) Make and receive calls out of earshot from others.

Question 10

_____ is the area surrounding a person that is felt to "belong" to that person.

A) Proxemics
B) Personal space
C) Distal space
D) Distance imaging

Question 11

_____ refers to any stimulus that interferes with accurately expressing or understanding a message.

A) Context
B) Noise
C) Channel
D) Culture

Question 12

Your friend just won a race.You give her the thumbs up sign from the stands.This is an example of

A) miscommunication.
B) verbal communication.
C) nonverbal communication.
D) encoded communication.

Question 13

In which of the following ways has communication NOT been improved by electronic media?

A) It is a convenient way to keep in touch with others.
B) It can summon aid in an emergency.
C) It provides a sense of security.
D) It can tie people to their jobs.

Question 14

Tom received a telephone call while he was waiting at the airport.He decided to carry on a lengthy conversation since he was bored and wanted to talk with the person.He is

A) using his cell phone to summon aid.
B) guilty of breeching a basic rule of etiquette for cell phone use.
C) engaged in nonverbal communication.
D) doing none of these.

Question 15

_____ communication is interpersonal communication that takes place via technology.

A) Social networking
B) Modern
C) Electronically mediated
D) Public

Question 16

_____ is defined as an interactional process in which one person sends a message to another.

A) Interpersonal communication
B) Social communication
C) Communication
D) Memorable communication

Question 17

Nonverbal communication

A) is the transmission of meaning from one person to another through means or symbols other than words.
B) cannot convey emotions.
C) is very clear compared to verbal communication.
D) is consistent with verbal messages.

Question 18

Which of the following is NOT a general principle of nonverbal communication?

A) May contradict verbal messages
B) Ambiguous
C) Conveys emotions
D) Single-channeled

Question 19

On the positive side of social networking sites,they

A) allow you to express yourself and your personality.
B) are accessible to millions of people.
C) are a great way to deal with your financial information.
D) are safe from interacting with your work life.

Question 20

In communication,context includes

A) the physical environment.
B) how the conversation takes place.
C) the participants' relationship.
D) all of these.

Question 21

_____ is the study of communication through body movements.

A) Proxemics
B) Nonverbal communication
C) Hand gesture
D) Kinesics

Question 22

Paul is usually comfortable with important officials and strangers at a distance of

A) more than 15 feet.
B) 12 feet.
C) 8 to 10 feet.
D) 4 to 8 feet.

Question 23

The meaning of hand gestures

A) is not culturally specific.
B) can be different across cultures.
C) dependent upon the person's gender.
D) is different based on high and low status.

Question 24

Which of the following is NOT one of the interpersonal distance zones Hall describes for middle-class encounters in American culture?

A) Public distance zone
B) Social distance zone
C) Work distance zone
D) Intimate distance zone

Question 25

_____ use touch to convey closeness,whereas _____ use touch as a means to control or indicate their power in social situations.

A) Children;adults
B) Children;men
C) Adult women;men
D) High-status individuals;low-status individuals

Question 26

Which of the following is true of liars compared to those telling the truth?

A) They talk slower.
B) They have less eye contact.
C) They shift posture excessively.
D) They include less unusual content in their stories.

Question 27

Which of the following is NOT true of people who are best at detecting lies?

A) They are likely to be police officers,psychiatrists,or others whose profession involves detecting lies.
B) People overestimate their ability to detect liars.
C) Even the best of judges of liars have an accuracy rate around 57%.
D) There is a significant difference between the accuracy rates of experts and non-experts.

Question 28

Which of the following statements is NOT true about touching friends?

A) Men seldom touch male friends on the face.
B) Women quite often touch female friends on the face.
C) Men very often touch female friends on the hips.
D) Women often touch male friends on the leg.

Question 29

Which of the following is NOT a cue that someone is lying.

A) Less blinks before the lie and more blinks after
B) Inconsistencies between facial expressions and other body movements.
C) Relatively long explanations without excessive hesitations.
D) Dilated pupils

Question 30

In European American culture,people who engage in high levels of eye contact are

A) considered rude and dangerous.
B) seen as less competent.
C) more likely to be talking than listening.
D) usually judged to have effective social skills and credibility.

Question 31

Research indicates that women typically show _____ than men unless the woman is in a high-power position.

A) a more relaxed posture
B) a more "closed" posture position
C) more touching
D) more eye contact when speaking

Question 32

The method of communication that conveys emotions best is

A) verbal communication.
B) distance zone.
C) facial expression.
D) eye contract.

Question 33

Higher-status individuals look at the other person more when

A) they need the other person to do something for them.
B) speaking than when listening.
C) unless the higher-status person is a female with a high-power position.
D) they want to make the other person uncomfortable.

Question 34

Gaze communicates the _____ of feelings.

A) positivity
B) intensity
C) negativity
D) both positivity and negativity

Question 35

_____ are norms that govern the appropriate display of emotions in a culture.

A) Eye contact rules
B) Expression rules
C) Display rules
D) Distance rules

Question 36

According to Hall,people interact at a distance zone of four to twelve feet when they are

A) in work situations.
B) with close friends.
C) in the public distance zone.
D) in the personal distance zone.

Question 37

In general,men show _____ than women do.

A) less facial expression
B) more facial expression
C) less envy or anger
D) more envy or anger

Question 38

When someone approaches close to you in line while you are paying for your groceries,they are violating your personal space because of

A) the situation.
B) your culture.
C) the nature of your relationship.
D) all of these.

Question 39

Jeff was standing in the bus less than four feet from other people.This example illustrates that

A) there are no exceptions to privacy zone guidelines.
B) Hall's distance zones do not apply in American culture.
C) Jeff may be uncomfortable because of the violation of his personal space.
D) public distance zones are usually less than four feet.

Question 40

A polygraph is

A) an emotion detector.
B) a foolproof lie detector.
C) a machine that measures brain reaction.
D) admitted as evidence in most courtrooms.

Question 41

In the United States,

A) females disclose more than males at the beginning of an other-gender relationship.
B) male friends share more with same-gender friends than other-gender friends.
C) self-disclosure is relatively equal between males and females.
D) males share more of their feelings than females.

Question 42

_____ is a physiological process and _____ is a mindful activity and complex process.

A) Listening;hearing
B) Hearing;listening
C) Thinking;understanding
D) Understanding;thinking

Question 43

Beth sometimes becomes so anxious in front of others that she would rather give up on her college degree than take the speech class.Beth likely suffers from

A) miscommunication disorder.
B) communication apprehension.
C) communication avoidance.
D) all of these.

Question 44

Which of the following is NOT a response to communication apprehension?

A) Avoidance
B) Withdrawal
C) Positive reinterpretation
D) Overcommunication

Question 45

Which of the following is NOT a step for making successful small talk?

A) Introduce yourself
B) Keep the conversational ball rolling
C) Don't worry about how a conversation ends
D) Comment on your surroundings

Question 46

Which of the following is NOT true of self-disclosure?

A) It varies over the course of relationships.
B) Once a relationship is well established,the level of disclosure tapers off.
C) It leads to feelings of intimacy.
D) In established relationships people are more likely to reciprocate disclosures in the same conversation.

Question 47

_____ is anxiety caused by having to talk with others.

A) Communication apprehension
B) Communication misinterpretation
C) Communication withdrawal
D) Miscommunication disorder

Question 48

You can become a more effective conversationalist by

A) focusing on the other person instead of yourself.
B) following the Golden Rule--give to others what you would like them to give to you.
C) using nonverbal cues to communicate your interest in the other person.
D) doing all of these.

Question 49

When you introduce yourself it is best to

A) speak about yourself for long enough that the person learns about you and can judge if they want to continue the conversation.
B) use a cute or flippant opener.
C) be general to keep the possible topics of conversation open.
D) give specifics to provide the other person enough information to help find common ground.

Question 50

Dwayne wants to become a better listener.He should first

A) use verbal cues to let the speaker know he is listening.
B) signal his interest in the speaker with nonverbal cues.
C) respond quickly to show he is engaged in the conversation.
D) avoid paraphrasing the other person's wording.

Question 51

When relationships are in distress

A) self-disclosure patterns change.
B) one or both individuals may increase the breath of their self-disclosures.
C) one of the individuals may increase the depth of their self-disclosures.
D) self-disclosure is only negative in nature.

Question 52

Cora is on her first date with Bret.She is very concerned that he like her and that she can get over her last relationship that did not go well.She is so concerned that she often doesn't really hear what Bret is saying.Cora's barrier to effective communication is her

A) self-preoccupation.
B) communication apprehension.
C) defensiveness.
D) ambushing.

Question 53

Self-disclosure

A) is a formality of small talk.
B) correlates negatively with relationship satisfaction.
C) plays a key role in mental health.
D) leads to feelings of closeness if factual rather than emotional in nature.

Question 54

Communication apprehension is

A) experienced by some people in one-on-one encounters.
B) a concern for teachers and students.
C) most often when someone has to speak before a group.
D) all of these.

Question 55

Which of the following is not a barrier to effective communication?

A) Self-preoccupation
B) Negative reinterpretation
C) Ambushing
D) Defensiveness

Question 56

_____ is the act of sharing information about yourself with another person.

A) Conversing
B) Self-disclosure
C) Verbal communication
D) Self-display

Question 57

Bill gets butterflies in his stomach,dry mouth,and his heart races just before he steps on stage.What does this signify?

A) He is excited.
B) He has communication apprehension.
C) He is excited and has communication apprehension.
D) It depends on his interpretation.

Question 58

The symptoms of communication apprehension are

A) the same as the physiological effects of stress on the autonomic nervous system.
B) confined to people with severe cases of communication apprehension.
C) clearly signs of fear.
D) easily cured.

Question 59

Barriers to effective communication typically reside in

A) the sender.
B) the receiver.
C) the sender or the receiver.
D) the message.

Question 60

Carla's date seems to be eager to show her that he is in charge,accomplished,and a high-status person who is always right.He is setting up a barrier to communication with Carla by

A) putting her on the defensive.
B) verbal bushwhacking.
C) pseudolistening.
D) ensuring she will not go out with him again.

Question 61

Madge has a high concern for self and a low concern for others.She tends to turn conflicts into a win-or-lose situation.She can be deceitful and aggressive in order to get her own way.The problem Madge is likely to find using this management style is

A) it is likely to lead to hostility.
B) it is very likely to lead to postconflict tension and resentment.
C) it fails to generate creative solutions to problems.
D) it does all of these.

Question 62

Which of the following is NOT a basic principle to keep in mind when dealing effectively with conflict management?

A) Try to give the other person the benefit of the doubt.
B) Define the conflict as a mutual problem.
C) Choose a time to sit down and work on resolving the conflict aside from the moment of the conflict.
D) Be clear about who has the higher status or power.

Question 63

Some specific guidelines for dealing effectively with interpersonal conflicts are

A) honest and open communication and using an aggressive communication style.
B) focus on specific behaviors rather than general statements about personality,avoid loaded words,and use an assertive communication style.
C) a positive approach,cover past grievances,and assume responsibility for your own feelings.
D) assume responsibility for the other person's feelings and honest communication.

Question 64

Tom believes he deals with conflict by using a pragmatic approach that acknowledges the needs of both parties.He tries to meet others halfway.His style is most likely

A) accommodating.
B) avoiding.
C) compromising.
D) collaborating.

Question 65

Paul always seems to listen very carefully to others.He seems to always find something to criticize about the other person's viewpoints and arguments.Paul is engaging in the barrier to effective communication called

A) defensiveness.
B) pseudolistening.
C) ambushing.
D) self-preoccupation.

Question 66

Avoiding or withdrawing from an interpersonal conflict

A) works primarily in the short term.
B) is a good idea if either individual is tired or rushed or needs time to cool off.
C) works if the promised discussion never takes place.
D) can be all of these.

Question 67

People who are preoccupied with themselves seem to

A) want to listen to your problems.
B) be good listeners.
C) realize then they have a negative impact on others because they want others to like them.
D) talk to hear themselves talk.

Question 68

Interpersonal conflict

A) exists whenever two or more people disagree.
B) exists only between competitors and enemies.
C) is almost always a simple understanding.
D) cannot be managed once it begins.

Question 69

Eric has a high concern for self and others.He likes to find solutions that satisfy both parties.He considers conflicts as mutual problems to be solved.Eric is likely to deal with conflict using the style of

A) accommodating.
B) avoiding.
C) compromising.
D) collaborating.

Question 70

A moderate concern for self and others aligns with the conflict management style of

A) compromising.
B) accommodating.
C) avoiding.
D) collaborating.

Question 71

People who have low concern for self and others are likely to use the conflict management style of

A) Accommodating
B) Competing
C) Collaborating
D) Avoiding

Question 72

Which of the following are styles of managing conflict?

A) Competing or forcing
B) Avoiding or withdrawing
C) Collaborating
D) All of these

Question 73

Collaborating to resolve conflicts is

A) just another way of giving in.
B) one of the least useful because of the problems of working in groups.
C) generally the most productive approach.
D) leads to a buried residue of tension and resentment.

Question 74

_____ is pretending to listen while one's mind is occupied with other topics.

A) Self-preoccupation
B) Pseudolistening
C) Reinterpretation
D) Ambushing

Question 75

Defensiveness,ambushing,and self-preoccupation are

A) justified when the person really deserves the behavior.
B) are uncommon barriers to effective communication.
C) psychological factors that contribute to noise.
D) none of these.

Question 76

The person who feels uncomfortable with conflict,but wants to bring the conflict to a quick end because of low concern for self and high concern for others is engaging in the conflict management style of

A) avoiding.
B) compromising.
C) accommodating.
D) competing.

Question 77

The two dimensions that underlie each style of handling interpersonal conflict are

A) competing and compromising.
B) concern for self and concern for others.
C) avoiding and accommodating
D) collaborating and concern for others.

Question 78

Someone who is pretending to listen,but seems to be preoccupied with other topics is engaged in the effective communication barrier of

A) ambushing.
B) self-preoccupation.
C) self-disclosure
D) defensiveness.

Question 79

Which of the following is NOT true of a collaborating conflict resolution style?

A) It requires clarifying differences and similarities in positions in order to build on similarities.
B) It entails splitting the difference between positions.
C) It results in less postconflict residue of tension and resentment.
D) It stresses the importance of criticizing ideas rather than the person.

Question 80

Because Kirstie often engages in ambushing other people when they talk,she is likely to block effective communication by

A) not listening to the other person.
B) drawing them into a debate.
C) putting the other person on the defensive.
D) being too self-focused.